Phyllis Keller Email & Phone Number

Tampa/St. Petersburg, Florida Area

Handling customer complaints provide appropriate solutions and alternatives within established time limits; follow up to ensure resolutionProcessing of RMA’s and RTV’sManaging high volume of callsIdentifying and assessing customer needs to achieve satisfactionProviding accurate, valid and complete information using proper methods and toolsKeeping records of customer interactions, process customer accounts and file documentsFollowing communication procedures, guidelines and policies

Complete Customer and Supplier Surveys Coordinate and plan meetings Perform written and verbal correspondence with customers and vendors. Research and respond to customer corrective action requests. Maintain office supplies. Maintain the Quarterly Supplier Program (Vendor Report, Corrective Action Log, etc.). Assist department with various administrative projects. Assist in both maintaining the Internal Quality Audit System and performing Quality Audits. Assist in establishment, implementation and evaluation of metrics for measuring quality objectives. All other assigned clerical duties.

St. Petersburg, Fl

Typed, revised and distributed standard operating procedures and work instructions for achieving ISO certification. Maintained a 24-hour turn around processing of external and internal documents. Continuously maintained the company's network location for all documents insuring easy access. Successfully control master filing system of all operating procedures, instructions and international standards. Create and maintain instructional books for large manufacturing company. Perform data entry functions into multiple databases to control and improve manufactured products. Participate in the Emergency, Health and Safety program to assure the safety of all personnel.