Phyllis Kolden Email & Phone Number

Nashua, NH, US

-Formerly The Fulham Group-Oversee all content creation for the brand including video, image, copy, infographics, and A+ page development.-Responsible for all logistics associated with video and photo shoot execution including shot lists, culinary support, location, talent and coordination with production partners. -Review video cuts and photography.

-Formerly The Fulham Group-Oversaw the daily operation of the Consumer Care Department while ensuring compliance with company policies and regulations-Managed department workflow including prioritizing, scheduling, and assigning tasks to staff and fostering a team environment through the communication of departmental and individual performance.

Boston, Massachusetts

-Managed all customer questions via phone, email, social media and mail to create a frictionless customer experience to mirror the company’s mission of building a healthier lifestyle for customers-Created and lead ticket tracking system through Zendesk to communicate across multiple departments-Compiled reports on overall customer experience and.

Natick, Massachusetts

-Provided customer assistance in a professional, friendly manner while managing client intake through phones, emails, and online chats-Aggregated, analyzed and reported customer service trends monthly to the sales, tech, design and merchandising departments-Assisted in website technical support by updating inventory, pricing and creating promotional codes.

Port Washington, NY

-Answer phones and emails to assist consumers on a professional, friendly manner-Create social media content for sub-brand Northland Juices-Community monitored and responded to consumer activity with company’s best practices across social platforms-Reported and identified key business opportunities across the company’s brands to the marketing.

Billerica, MA

-Answered phones and live chats to assist retailers and customers in a friendly, professional manner-Inputted orders for retailers involving wedding stationery and holiday cards-Quoted and priced orders-Booked appointments for Kleinfeld's store in New York-Attended weekly meetings to input on company's strengths and what could be improved upon-Attended the.

Wakefield, RI

-Communicated with Rhode Island's media outlets to promote the organization's events-Assisted in the coordination of all events-Attended meetings with partners and sponsors-Worked with Microsoft Publisher to create flyers

Kingston, RI

-Presided and discharged the duties of the office of president, in the absence of thePresident.-Head of Risk Management team: responsible for up-to-date written policiesfor risk reduction and management.-Responsible for the updating and amending of the Bylaws of the URI College Panhellenic Council-Responsible in overseeing each sorority's formals-Assisted.

Kingston, RI

-Created and planned events for the sororities and fraternities on the University of Rhode Island campus-Coordinated over 1,000 students for philanthropic projects, benefiting an array of charities-Met venues and other vendors to ensure the best fit for each event-Met all deadlines set by advisors and venues for successful, smooth execution of each.

Kingston, RI

-Drafted and edited content for the web and print-Organized meetings-Collected data to determine statistics for future use-Managed data files from mail, email, and event registrations-Planned fall open houses-Managed social media including Facebook and Twitter

Kingston, RI

-Provided customer service in all aspects of the restaurant; counter service, waitressing, and phone requests-Consistently received positive feedback from customers and management-Handled all monetary transactions-Developed and strengthen restaurant's social media presence on Twitter and Facebook

Falmouth, MA

-Provided customer service and handled all monetary transactions-Created weekly schedule for all employees-Handled bank deposits and counted money at the end of each day-Established relationships with vendors and local residents-Conducted weekly inventories of all store's products-Interviewed and hired employees

Kingston, RI

-Developed a blog for the Public Relations Department at URI-Continuously researched news related to the field of public relations for inclusion in the blog-Consistently met deadlines and word count requirements-Developed social media presence for personal branding and promotion of the blog

Tewksbury, MA

-Handled all monetary transactions-Provided customer service in all areas of the florist: answering phones, counter help, and assisting with customers when putting flowers/shrubs in their car

Tewksbury, MA

-Handled all monetary transactions-Provided customer service for all aspects of the restaurant: greeting the door, sitting people, taking drink and food orders, and delivering food-Prepared ice creams, salads, and soups for customers

Greater Boston Area

-Interned in Suzanne Bump’s office in the Massachusetts State House working in the Communications Department-Wrote and distributed press releases for newspapers throughout Massachusetts-Scheduled television interviews for the auditor-Worked frequently with Microsoft Word, PowerPoint, and Excel

Bachelor Of Arts (B.A.), Communication, General And Public Relations

Activities and Societies: Phi Sigma Sigma, Panhellenic Council

Education record