Phyllis Levert Email & Phone Number

Mississauga, On

• Call center environment providing excellent customer service for accident related issues• Receives Inbound & Outbound calls - daily• Provide direction, guidance & information to clients on the Accident Management Program• First point of contact for fleet drivers involved in accidents • Educate & locate Vendor repair shops for estimates regarding accident claims• Communicates with Clients, Fleet drivers, Vendors & Insurance on the status of accident claim• Reviews… Show more • Call center environment providing excellent customer service for accident related issues• Receives Inbound & Outbound calls - daily• Provide direction, guidance & information to clients on the Accident Management Program• First point of contact for fleet drivers involved in accidents • Educate & locate Vendor repair shops for estimates regarding accident claims• Communicates with Clients, Fleet drivers, Vendors & Insurance on the status of accident claim• Reviews Client Insurance coverages & requests recovery for Third Party claims• Works with Insurance Companies to Subrogate & or Recover Repairs Costs, as per Provincial jurisdiction• Investigate, analyze, and determine the extent of insurance company's liability concerning casualty, or property loss or damages, and attempt to effect settlement with claimants• Monitor repairs & claims process via verbal and written communication• Provides analysis and evaluation to clients on repairs on a case by case basis• Worked with specialty clients such as Government & Ministry Agencies - opening files-assigning shops - paying invoices Show less

Toronto, Canada Area

• Reported to the Director of Client Services; providing administrative support to the National, Regional & Fleet Managers.• Assisted account managers with the preparation of client information packages by organizing and collating materials.• On behalf of Account Managers I would submit monthly letters to all clients nationally updating on the status of their leased vehicles.• Responsible for responding to all driver inquiries through email and telephone offering guidance & coaching… Show more • Reported to the Director of Client Services; providing administrative support to the National, Regional & Fleet Managers.• Assisted account managers with the preparation of client information packages by organizing and collating materials.• On behalf of Account Managers I would submit monthly letters to all clients nationally updating on the status of their leased vehicles.• Responsible for responding to all driver inquiries through email and telephone offering guidance & coaching on how to better manage the TLS Fleet Maintenance System. • Educated drivers on how to maximize the various features within the TLS vehicle maintenance system for their Taxable Benefits Program. • Reconciled a variety client bills ie gas cards and 407 billings by acting as the liaison for our client drivers by analyzing questionable or complex bills including but not limited to: parking fines, court appearances & or plate or vehicle issues. • Directly communicated with the 407 & Ministry of Transport to resolve these issues. Show less

Toronto, Canada Area

• Responsible for reviewing fleet auto renewals for missing coverage as well as following up with Brokers & Clients to obtain outstanding Certificates of Insurance for renewals & or documentation for new clients. • Authorized purchase orders of new business for Account Managers, Credit Department & Sales Team, ensuring the appropriate insurance coverage is in place.• Completed service requests received within prescribed time frames.

Mississauga, Ontario

• Working for an Insurance Broker providing administrative support to the Sales Team for new business & Customer Services Representatives.• Responsible for reception, greeting visitors, in/out mail & ordering office supplies.• Reconciled various invoices completeness and accuracy prior to authorizing payment.

• In-Bound National Call Center providing information on products, parts, warranty & extended warranty• First point of contact all inquiries and service call requests