Phyllis Richardson Email & Phone Number

Manages front desk operations which areas include registration, medical records and financial functions. Coordinate activities with Clinic Manager and Providers to ensure effective and efficient flow of clinic systems. Lead technical specialist for the Department EMR system. Supervises Customer Relations Representative staff and provides direct training, directing and monitoring of work load. Assists with the development of new policies and procedures and ensures implementation of such policies. Work with various agencies to assist patients with insurance enrollment or to resolve billing issues. Provide administrative support to physicians and other clinical staff. Work directly with Operations Manager for policy and procedure formation and implementation and administrative needs.

Responsible for supervising clerical work unit. Duties includes a high degree of training, directing, and monitoring; Planning and organizing work flow and scheduling work assignments; Preparing and conducting performance appraisals; Responding to questions and complaints on the phone and in person; Providing explanations of policies, procedures and ensuring implementation in work unit; Examining completed work for accuracy and completeness; Providing administrative support to management and physicians, and performing essential duties in the absent of employees.

Masters, Business Of Administration

Master, Business Administration

Bachelor Of Science, Business Administration

Associate Degree, Executive Secretary