Phyllis Rogers Email & Phone Number

Accounts Payable, Accounts Receivable, Cash Management, Process Improvement.

Part-time positions. Input data for client assessments. Update Marketing materials, assessment tools and forms. Provided input and assistance to reorganize office, updating computer files as well as paper filing system.

Supplemental Insurance Agent provider for business and residential clients. Scheduleappointments with businesses of all sizes to demonstrate supplemental Cancer, ICU.Hospitalization, and Accidental insurance benefits to Human Resource management. Presentbenefits to employees and process enrollment forms.

Reported to Controller with sole responsibility for domestic and international credit decisionsin a $150 million + manufacturer. Supervised accounts receivable specialist, establishedcredit terms, reconciled accounts, investigated and resolved discrepancies, includingresolving warranty, customer disputes and customer service issues. Analyzed customerfinancial statements, set credit limits and maintained credit files. Worked with vicepresident of sales to create tailored solutions that minimized risk where traditionalcredit practices would have resulted in lost customers. When necessary, investigateddelinquent payments and initiate collection procedures. Made daily collection calls andsent collection letters. Participated in successful system conversion to new ERPsoftware package as a “subject matter expert and critical user”.When the company moved to collateral based loan, took the lead in developing andmaintaining accurate weekly and monthly collateral reports and worked with Controller,Cost Manager and CFO to create and maintain new weekly cash and collateral forecasts. Enjoyed excellent working relationship with bank and assisted in the 2011 refinancing ofthe collateral based loan with a different bank. Extensive experience in auditpreparation and assistance to financial and bank auditors.Recognized by the company for outstanding service in leading Relay for Life team tonumber one team in Clarke Co., with the team raising over $20,000 three consecutiveyears. Organized and ran annual Relay for Life vendor golf event. Served as team leaderfor Communication Team for two years. Volunteered and selected for Lean Apprentice program, spending four months in the factoryworking with continuous improvement engineer in a hands-on lean manufacturing tools andconcepts “immersion” program. Attended numerous workshops and conferences, including the2010 annual Association for Manufacturing Excellence.

Evaluated credit applications to determine credit worthiness, assigned credit limits andpayment terms. Evaluated delinquent accounts and made recommendation for futurecollection efforts. Supervised the daily activity of Customer Master Assistant and CreditAdministrative Associate. Coordinated collection efforts with outside collectionagencies. Attended Industry Credit Group meetings to identify possible future credit riskreducing write-offs twenty percent.

Performed order processing and Customer Service functions. Determined inventoryavailability. Coordinated customer requirements with Shipping and Manufacturing. Prepared UCC's and credit term contracts.

Assisted outside Sales force in order processing. Coordinated orders with Shipping andManufacturing. Prepared reports for Territorial Management. Prepared Marketing materialfor meetings and events.

Goshen, In, Us

Performed customer service and sales functions. Provided customer with weekly specialsand promotions. Resolved customer conflicts or shipping discrepancies.

Palm Beach Gardens, Florida, Us

Coordinated customer demands with Shipping and Manufacturing for International orders. Supervised Production Control Administrative Assistant. Coordinated customer orderdemands with production process, including preparation of production scheduling andcoordination of shipping. Maintained data for planning and forecasting.

Performed customer service and sales functions. Provide customer order status andexpedition of orders. Resolved problems and complaints. Coordinated customer orderdemands with production process, including preparation of production scheduling andcoordination of shipping. Maintained various levels of floor stock items for variouscustomers in inventory. Prepared sales and production reports for the corporate office. Visited customer's to assist them in developing floor stock within our company andprovided new product information.