- Primary responsibility is as Programmer/Analyst on the AS/400 iSeries. Applications include Claims processing, Container Division/Storage/Freezer systems, Accounts Payable, Accounts Receivables, Inventory and Sales.- Assist with reviewing technical initiatives to improve customer service and operations efficiencies.- Assist with sales online marketing initiatives and maintain and manage web presence.- Provide desktop support for staff including hardware and software troubleshooting, setting up new computers and printers, installing applications software and updates in a Windows environment. - Assist users with personal computer software applications including Office Word, Excel, Outlook, PowerPoint, and Access.- Provide remote assistance to Los Angeles and Oakland locations.- Responsible for operations processing of Accounts Receivables side of Container Division sailings, entering new rates as needed, and processing trucking charges reports.

- Provided desktop support to branch staff, which included help with software updates, patch management, hardware installation and updates, installation of drivers, and troubleshooting and assisting users with computer hardware and software questions and problems.- Provided branch support for facilities maintenance, problem reporting and resolution including electrical and cable requirements and documentation, air conditioning chiller and air handler problems, floor and ceiling panel placement and maintenance, water leaks, mold, asbestos, and computer room equipment placement and floor plans. Monitored air temperatures in various locations in the computer operations room and assistance center.- Maintained and monitored Door Access and Camera Security System, making door and security card changes, and generated reports when needed.- Worked with vendors and other State department and division personnel with Computer Room equipment requirements, division projects, and problem reporting and resolution.- Managed Division inventory transactions for ICSD.- Managed the branch’s inventory paperwork with assistance from the section clerk.- Contacted vendors for quotes and prepared requisitions for procurement for supplies.- Used Lotus Notes, Internet Explorer, MicroMan, AS/400 Purchase Order system, ScanSoft PDF Professional, Microsoft Word, Excel, and Visio.- Participated in the joint Federal and State disaster preparedness and recovery meetings and exercise, Makani Pahili 2009.

- Provided help desk phone support, customer service and assistance for State of Hawaii computer network users.- Helped to diagnose and resolve State of Hawaii network, hardware, and software problems.- Made Video Conference Center (VCC) reservations, trained users, and helped resolve VCC connectivity problems.- Input tickets for telephone and network problems using mainframe INFOSYS system.- Did continuous and hourly checks of network monitoring equipment, reported problems to responsible branches, and documented results and resolutions as they occurred.- Section responsible for signing in and out of security keys for State office buildings' network and microwave sites.- Used Lotus Notes, Internet Explorer, Microsoft Word and Excel.

Hired to install a new Blood Bank system on an IBM AS/400 midrange computer while managing the company's day-to-day information and computer operational needs on an HP Unix based system.Installed AS/400 peripheral hardware devices and software emulation programs and tested and validated programs and data.Provided hands-on I.T. support and managed preventative maintenance schedules to ensure hardware and software performance. Ensured department's strict adherence to Standard Operating Procedures. Reviewed and updated procedures as needed to ensure maximum safety, security, and efficiency of data and operational needs.

Throughout 16-year career with company was continuously promoted and allowed opportunities for working in both operations and information technology.Manager, AfterSales and Diversified Marketing and I.T.April 2003 to December 2004Manager, Diversified Marketing and I.T.April 2000 to March 2003Manager, Diversified MarketingJuly 1999 to March 2000Manager, Information SystemsApril 1993 to June 1999Manager, Distribution and Operations SupportApril 1992 to March 1993Assistant Manager, Information SystemsApril 1990 to March 1992MIS AdministratorAugust 1988 to March 1990Information Technology- Was responsible for all I.T. functions for Nissan Motor Corporation in Hawaii, Ltd.Diversified & After Sales Marketing- Developed and implemented company strategic plans, and Customer Retention and Marketing initiatives.- Organized owner events such as Nissan Night at the Movies, Nissan Family Day at Kualoa, and trips to Japan through ANA.- Maintained customer communications through website bulletin boards, customer magazine contests and emails. - Implemented quarterly Owners Magazine distributed to 40,000+ Nissan Hawaii customers.- Maintained and purified Customer Database, and managed the development and maintenance of web sites and company intranet. Web sites included forms entry function, managing contests, bulletin boards, an e-commerce on-line store, an On-Line Club, and vehicle pages with inventory.- Worked with radio, advertising, and marketing partners on coordination of events and promotions, as well as with local car clubs in support of their projects and functions.