Phyllis Sharp Email & Phone Number

Answering inquiries, resolving problems and interacting with third party payers and/or patients to achieve payment of accounts in accordance with current government and payer regulations. Secures information relative to patient's insurance coverage. Answers inquiries from patients, doctors' offices or third party payors and follows through to resolution. Interprets and explains to patients and their families the charges, services and policies regarding payment of bills. Resolves billing problems and/or receives insurance updates. Collect an posts all payments and adjustments to the correct patient's account.

Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Routes claim forms and supporting documentation to various units for final processing.

Unc Healthcare

Responsible for the registration process, including collection of applicable treatment and insurance related documents and the updating of demographic, employment, and insurance information to assure proper billing of patient encounters. Provides support to the patient treatment areas in generating patient identification cards and documents. Collecting copay/coinsurance payments and posting payments.

Masters Certificate, Information System; Networking

Masters, Healthcare Adminstrative Services

Ba, Psychology