Phyllis Sutton Email & Phone Number

Frisco, TX, US

Plano, Texas

• The Customer Support Specialist will maintain data and statistics for reporting purposes, and will be responsible for resolving routine and complex Customer service requests from clients, which includes proper.
• Provide multiple levels of front-line Support for over 40 Products.
• Log all Customer issues in SalesForce
• Educate Customers on Medassets products and services.
• Create, Audit and Send MedAssets Client Communications

Plano, TX

• Create new Sales Opportunities and Quotes
• Liaison between Field Sales Reps and Bangalore quote team.
• Generate Support Escalations, Temporary Grants, Customer Evaluation Forms
• Communicate via email with the partners and distributors

• Business Analyst 2009 - PresentProvide technical project management services to CenturyLink (Formerly Qwest Communications).
• Prepare price list in a format to transfer into Oracle. Collaborate with distributors (Graybar, Westcon, Ingram) and manufacturers (@Comm, Aastra, Adtran, Avaya, Cassdian, Ciena, Cisco, Intrado, Juniper, F5, Fanstel.
• Take input from CenturyLink Sales Engineers and Order Specialists for new product initiatives to be added to Oracle.
• Track and report all new product added to Oracle.
• Brought a project that was 8 months behind schedule back on schedule within 3 months.
• Developed a procedure for adding new parts to Oracle which streamlined the process.Sales Support / Sales Operations / Business Analyst 2003 - 2008Provided technical and business support to the sales organization for.

Frisco, Texas

1st Squadron Commander and Founder of the Frisco Blackbirds Cadet Squadron- Major Phyllis Sutton created and assumed command of the Frisco Blackbirds Cadet Squadron on the 28th of August, 2009. She came from the Addison Eagles Composite Squadron and was a leader and mentor of some of the future Commanders of the Blackbirds while at the Addison CS including.

Provided technical and business support to the sales organization for pre and post-sales activities to ensure client satisfaction throughout the bidding and closing processes. Oversaw sales operations and managed key account relationships (EDS, Bank of America, Bell South, AT&T, Qwest, Sprint, Countrywide). Prepared various quotes for equipment installs.

Software evaluation, testing and support for iEntertainment Network and WorldPlay (online games for AOL) and beta tester for AOL. Designed and oversaw the construction of a computer lab and learning resource center for Dominion Academy, a private learning institution.

Responsible for providing sales, hardware and software support for 80 clients as well as in-house systems support. Provided training support and UNIX/DOS expertise to our clients. Other responsibilities included testing and documentation of Marketing Resources accounting software.

Responsible for programming, installing new software, and support of all computer equipment in Real Title offices. Other responsibilities included troubleshooting hardware and software, maintaining an inventory of equipment, ordering supplies and evaluating computer upgrades.

Responsible for analysis of client and company systems hardware/software design requirements. Managed the installation and testing of customized hardware and software systems. Provided on-site training, support and UNIX/DOS expertise to our clients. Recruited by Real Title Company, our largest client to provide full time system support.

Senior Engineer Technician September 1985 to July 1986Duties involved system integration testing on The Case Network Management Center and UNIX System Administrator products.Engineer Technician A December 1983 to September 1985Worked in the engineering design lab on the development of the Rixon R96 and CASE 4000 diagnostic modem. Duties included.

Duties included performing software revisions and updating memory and cross connection programs. Maintained, replaced and repaired all switching systems components.