Phyllis Wheatley Email & Phone Number

England, United Kingdom

Solihull, England, United Kingdom

Overall management of Ke247 Support Services which is a subsidiary of Ke247 Staffing SolutionsSupport the administrative team by proactively managing the daily operations of the business, playing a key role in decision makingGuide teams to build creative and innovative healthcare communication strategies which fully reflect client objectivesResponsible for or delegating the recruitment of staff to ensure all compliance requirements are metProvide leadership to the team, direction and ensured that professional standards and best practice act as a key driver within a culture of continuous service improvementEngage, motivate, train, coach and mentor teams to be the best they can beDrive continuous improvement initiatives across contract portfolios ensuring Ke247 continues to set best practice standards and aims to be held as a benchmark to competitor agenciesResponsible for key strategic projects to drive business prioritiesWork closely with key stakeholders as we continuously improve the delivery of high quality, person centered care services with a strong emphasis of good staff development and retention strategies to enable the business to have a strong empowered workforce

Led and managed a care and support team to deliver quality service outcomes for the citizensLed and managed a staff complement of 15 to support citizens in all aspects of daily livingEnsured that relevant and appropriate citizen information, care and support plans and other service records are accurately completed and kept up to dateEnsured that monitoring and regulatory returns were completed and complied with Group policies and procedures, QAF and CQC standardsPromoted service user empowerment, worked with citizens to develop appropriate methods and techniques to enable service users to express their views and make informed decisions in respect of their care provisionEnsured that staffing levels are developed and maintained in order to deliver contractual requirements of both Domiciliary Care and Supported Living SchemeLearning and Development, supporting and assessing Common Induction Standards for front line Staff in line with CQC requirementsMaximised own personal development by positively contributing to induction, supervision, training and team meetingsCollaboration and Stakeholder ManagementDeveloped positive working relationships with Health and Social Care professionals to support the delivery and development of a quality service that meets the needs of the service usersWorked in partnership with all Social Work Teams, Mental Health Practitioners and CommissionersAttended all Provider Forum Meetings with Coventry City CouncilResponded to visits by Commissioners and CQC inspectors and ensuring that any recommendations for good service delivery are metConducted assessments of patients prior to discharge from hospitals to ensure that the right care packages were put in placeDealt with all new referrals, assessments and reviews from the Social Work Teams across West MidlandsImplemented strategies to support service delivery to both existing and new customers

Reported to the Chief OfficerTook full responsibility for the efficient management and delivery of day services in compliance with the standards and requirements of the commissioning authoritiesEnsured full staffing levels across all sites during operational hours including holiday and sickness coverResponsible for the effective and efficient management of all administrative and financial requirements of the serviceResponsible for the monitoring of the service being provided to the service users and their families including the mechanism to be consulted and to contribute to the development and delivery of the service.Responsible for safeguarding all confidential and sensitive information encountered during employment

Assigned mainly to Mencap Homes for People with Learning DisabilitiesProvided support to service users in either supported living or residentialCompiled care plans and risk assessmentsSupported with the administration of medication and all activities of daily living to ensure that the lives of service users were enrichedPromoted community integration by support service users to access social events within their communities

Provided day to day support in personal care, meal preparation and support with financial mattersAssisted with shopping and supported citizens while on tripsSupported citizens with the administration of prescribed medicationsBooked hospital appointmentsWorked in close link with other caregivers, physiotherapists, district nurses, and occupational therapists and GP practicesResponsible for the updating of care plans and reporting of any changes in the care and support required to ensure the right levels of care and support are delivered

Regional Tracing Programme Coordinator covering several countries such as Namibia, Zambia, Malawi, Botswana, Mozambique and ZimbabweConflicts covered in Mozambique, Namibia, Great Lakes Region, Liberia, Somalia, Ethiopia, Democratic Republic of CongoProvided technical support for Programme Officers working for the National Red Cross and Red Crescent Societies covered by the delegationDesigned and delivered training programmesBuilt up capacities within the volunteer communitiesDrew up yearly budgets and monitored projectsProvided counsellingLiaised with other international organisations and NGO’s that deal with refugee related matters such as the UNHCR, Save the Children (UK), Save the Children (USA), UNICEF, World Food Programme, OXFAM and Care InternationalRegistration and documentation of unaccompanied children and facilitating family reunificationsMaintained a database of unaccompanied childrenWorked in the Orthopaedic project in Bulawayo. Worked in the regional Southern African office in Harare covering Zimbabwe, Zambia, Malawi, Mozambique and other countries on a range of different projects/programmes such as; Refugee programmes, Building up communities, Family reunification programmes, Relief for Conflicts and wars and Organising prison visits

Doctoral Candidate, Small Business Administration/Management

Master Of Science-Msc, International Human Resources Management

Bachelor Of Arts - Ba- 1St Class, Management And Leadership