Phyllis Windus Email & Phone Number

Houston, Texas

Pearland, TX

• Supervise a team of Customer Service Representatives.
• Motivate and instill a culture of world class service. Create an environment of teamwork and accountability.
• Ensure all required business processes are capable of delivering high standards in all aspects of customer service.
• Develop an understanding of customer’s needs and make improvements in work processes to meet customer’s standards in a more efficient and effective way.
• Use technology to improve operational efficiency.
• Provide long term vision for the team to ensure that we are handling today’s issues but at the same time looking one month, three months and six months ahead.

Greensport Facility, Houston TX

• Manage daily business operations related to warehouse customer service. Current areas of concentration include the movement of hazardous cargo and overseeing key accounts related to the oil and gas industry.
• Supervise a team lead and a group of customer service representatives with specific key account client base.
• Assist with reports and daily management activities supporting the success of a designated facility and the company.
• Manage work place safety, health and welfare of all team members using positive reinforcement as work is going well and hold team members accountable by recognizing when additional training or counseling may be required.
• Monitor team success and challenges and coordinate ideas throughout all company departments.
• Review set up of new customer accounts to insure efficient service and invoicing accuracy.

Bayport Facility Seabrook, TX

• Responsible for timely and accurate imports,exports and domestic delivery of various commodities. Provide professional communication internally and externally. Ensure accurate accounting and inventory practices.
• Review set up of new customer accounts to insure efficient service. Revise existing accounts as needed.
• Responsible for all communication with customers, brokers, freight forwarders and company departments to ensure customer orders are completed.
• Effectively communicate and schedule all pickup and delivery order information with customers, dispatch, over the road carriers and capacity solutions team.
• Inventory management and monitoring.
• Ensure billing templates are set up correctly for invoicing accuracy.

Houston, Texas Area

• Review of physician orders and medical history to determine appropriate level of patient care.
• Review of admission records and consents for completion and accuracy.
• Verify primary and secondary benefits; communicate with all required parties in reference to cash collections and insurance payments.
• Management of scheduling nursing and therapy visits for home health patients.
• Process all Medicare billing for branch.
• Management of daily census, productivity and referral activity reports.