Phyllis Windus Email & Phone Number

Houston, Texas

Pearland, Tx

• Supervise a team of Customer Service Representatives.• Motivate and instill a culture of world class service. Create an environment of teamwork and accountability.• Ensure all required business processes are capable of delivering high standards in all aspects of customer service.• Develop an understanding of customer’s needs and make improvements in work processes to meet customer’s standards in a more efficient and effective way.• Use technology to improve operational efficiency.• Provide long term vision for the team to ensure that we are handling today’s issues but at the same time looking one month, three months and six months ahead.• Liaison between sales, materials, quality and operations management.• Assist Customer Service Representatives in troubleshooting orders that require special instructions or handling. • Respond to customer inquiries and problem solving in a professional and effective manner.• Confer with customers by telephone, in person or by e-mail in order to provide information about products and services.• Communicate order progress to customers. Act as departmental liaison to ensure continued production and customer satisfaction.• Prepare bills of lading and other shipping documents for both domestic and international shipments.• Track and ensure accuracy of documentation of customer orders.• Create sales orders to generate invoicing requests through accounting. • Assist in resolving billing issues that arise.• Handle shipping and scheduling problems.• Inventory management including reconciliation of inventory issues. Prepare monthly inventory reports for in-house purposes and for outside customers.• Observe all safety policies and procedures. Participate in plant safety processes and immediately report any unsafe conditions.• Remain current on the requirements of the Quality Program and ensure actions support the Quality Policy towards continual improvement.

Greensport Facility, Houston Tx

Manage daily business operations related to warehouse customer service. Current areas of concentration include the movement of hazardous cargo and overseeing key accounts related to the oil and gas industry.• Supervise a team lead and a group of customer service representatives with specific key account client base. • Assist with reports and daily management activities supporting the success of a designated facility and the company. • Manage work place safety, health and welfare of all team members using positive reinforcement as work is going well and hold team members accountable by recognizing when additional training or counseling may be required.• Monitor team success and challenges and coordinate ideas throughout all company departments.• Review set up of new customer accounts to insure efficient service and invoicing accuracy.• Monitor team and facility dashboards for pro-active approach; provide accurate and timely communication with appropriate team members to ensure operational excellence.• Work to eliminate errors and minimize additional costs by driving process changes when necessary.

Bayport Facility Seabrook, Tx

Responsible for timely and accurate imports,exports and domestic delivery of various commodities. Provide professional communication internally and externally. Ensure accurate accounting and inventory practices.• Review set up of new customer accounts to insure efficient service. Revise existing accounts as needed.• Responsible for all communication with customers, brokers, freight forwarders and company departments to ensure customer orders are completed.• Effectively communicate and schedule all pickup and delivery order information with customers, dispatch, over the road carriers and capacity solutions team.• Inventory management and monitoring.• Ensure billing templates are set up correctly for invoicing accuracy.• Work to minimize additional costs through effective communication, accurate data entry and thorough record keeping.• Maintained the longest running record for a CSR with no additional costs or shipping errors.

Houston, Texas Area

• Review of physician orders and medical history to determine appropriate level of patient care.• Review of admission records and consents for completion and accuracy.• Verify primary and secondary benefits; communicate with all required parties in reference to cash collections and insurance payments.• Management of scheduling nursing and therapy visits for home health patients. • Process all Medicare billing for branch.• Management of daily census, productivity and referral activity reports. • Perform budget tasks including purchase order processing, tracking expenditures, monitoring accounts, verifying budget authorization and coding expenses appropriately.• Attend patient case conferences with skilled nursing and therapists. • Perform usual office routines and practices associated with a productive office with little or no supervision. • Create and maintain patient records, monitor and screen all telephone calls and communicate effectively pertinent information to medical professionals and patients.• Provide exceptional customer service to patients, families and clinical staff.