Direct daily operations for residential design firm with target to increase annual sales revenue. Specific functions include coordination of advertising; accounts payable; tax reporting; trade show events; human resources and purchasing.

Managed education training program for luxury real estate brokerage of 400 agents. Assisted agents in mastery of multiple technology platforms and refined delivery methods for individualized accommodation. Collaborated with technology software providers to develop enhanced training programs. Administered in-house learning management system with emphasis on production of video and written tutorials. Coordinated continuing education program with education partners to provide in-house courses. Served as a member of Sotheby's International Realty Learning Leaders program to afford additional agent training programs. Worked closely with marketing team to ensure agent comprehension of expansive marketing tools. Monitored industry news with realtor associations for relevant compliance updates.

Managed financial operations for real estate brokerage. Functions included full-charge accounting, financial record management, purchasing, maintenance of vendor accounts, budget preparation, chart of accounts and monthly financial reporting to Keller Williams International of all associate production and financial data for market center operations.

Managed social media platforms and assigned inquiries to designated agents; developed sales marketing campaigns and prepared marketing materials for sales agents. Assisted with operations management, financial tracking, and listing coordination. Provided administrative support to Team Lead and assisted with special projects.

Created, developed, and maintained strong relationships with associate base to produce a positive work environment to enhance overall customer service experience. Fundamental responsibilities comprised operation of financial systems; annual budgeting and forecasting; analyzed monthly financial data for development of associate marketing materials; refined and implemented systems for associate onboarding/offboarding, market center policy and guidelines, associate and staff retention, KW technology training, compliance standards, licensure requirements, and real estate marketing campaigns; planned annual associate events for production awards, KW cultural activities, and seasonal celebrations; coordinated and co-lead monthly leadership council and sales meetings; coordinated management of facilities; maintained effective communication system of industry updates, products and services; preserved and developed relationships with industry vendors to support market center events; coordinated hiring, training and consulting of personnel; and supported Team Leader with recruiting activities.