Phyllis M Browne Email & Phone Number

Elkridge, Maryland

PRESS GANEY ASSOCIATES, INC. 2010 - present Press Ganey was founded in 1985 as an administrator of patient satisfaction surveys for hospitals, medical practices, and other healthcare providers. In addition to their survey and improvement resources, Press Ganey has grown into a leading patient experience improvement firm by adding components to collect, measure, report and analyze clinical quality measures (chart abstracted and eMeasures), unit-based nursing-sensitive quality indicators, patient reported outcomes services and solutions, and by capturing the caregiver voice through employee, physician and nurse engagement surveys. Technology Leadership Team - Data Architecture Member of the team of key department managers put together (when the department moved to an agile model for application development) in order to assist and advise programmers, analysts, and quality assurance/testers. The team is also responsible for evaluating and scoping out new projects and/or reviewing new technology as it relates to enhancing or improving the suite of data collection and analytical tools for Clinical Services, with an emphasis on Quality Performer. Responsible for database architecture of all quality measures related data entry, reporting, and analytics applications. With the inception of the Hospital eMeasures product, also responsible for database design enhancements that conformed to data requirements originating from the QRDA Category I (Quality Reporting Document Architecture) file format for data ingress into the product.

Elkridge, Maryland

Technical Project Manager / Sr. Data Architect (8/2010 - 1/2011)During the transition phase of Press Ganey’s acquisition of The QI Project, continued to manage the growth of the business intelligence suite with the addition of Outpatient and Behavioral Health modules in the suite of quality measures solutions (re-named Quality Performer) in the capacity of both project manager and database architect. Provided input of technical feasibility with respect to the design of analytical and comparative reports, graphs, and interactive cross-tab reports based on data cubes.

Elkridge, Maryland

THE QI PROJECT - MD HOSPITAL ASSOCATION, INC. 2005 - 2010 The QI Project was launched in 1984 by Maryland Hospital Association; and was among the earliest initiatives in the clinical performance measurement arena. The QI Project Core Measures Product was comprised of data collection solutions and analysis tools in order to help hospitals comply with the complexities and understand the nuances of quality measures reporting requirements. The QI Project was acquired in 2010 by Press Ganey Associates, Inc.Technical Project ManagerResponsible for proof of concept, business rule documentation, development, testing, and implementation phases to deliver a suite of business intelligence tools to help clients analyze their Inpatient quality measure data and implement improvements to clinical and operational practices. Lead for design/architecture of the data warehouse which housed all analytical and aggregate comparison data used by the business intelligence tools. Communicated expectations and project progress to a focus group consisting of quality measurement leaders from key clients interested in the new analytics products. Contributed to the execution of quality assurance procedures. Coordinated user acceptance testing.

Silver Spring, Maryland

APS HEALTHCARE, INC. 2000 - 2005 APS, in business since 1991, is a specialty health services company. Its roots began with behavioral health, but now APS also delivers solutions in other aspects of managed health care, including employee assistance programs, and disease management. The IT department supports all functional segments of the company, but concentrates on claims payment, provider relations and credentialing, utilization review and clinical management, EAP, and disease management.Manager, Software DevelopmentResponsible for the development, implementation, and maintenance of HIPAA (Health Insurance Portability and Accountability Act) compliant web sites that offer pre-authorization, case management, and health education services. Successfully completed technical oversight of a major implementation and migration from a legacy system to a new claims payment and utilization management system. Also responsible for managing a staff of developers, onsite consultants, and offshore resources that deliver high profile and fast paced web application implementations for State level Medicaid related contracts. Overseeing all quality assurance and testing measures. Reviewed and approved technical and user documentation. As part of the IT management team, focused on project planning, policy and procedure refinement, and technical standards development. Contributed to writing IT sections of submitted responses to RPF's. Responsible for implementing HIPAA privacy and security compliant ANSI X12 transaction and code sets (278, 837, etc.), for all contract specific web sites.

Silver Spring, Maryland

Project ManagerResponsible for project management of startup implementations of web based utilization review and authorization products as the contracted External Review Organization. Provided follow-up support on projects recently introduced to production. Duties included resource allocation, technical design and documentation, and testing. Also responsible for managing project deliverables to client, and status reporting to upper management.

Silver Spring, Maryland

Senior Programmer/AnalystTeam Project Lead responsible for technical and organizational leadership for the company’s first data warehouse implementation project. Provided technical support and leadership to project team members. Responsible for documentation of operating procedures, program development, logic, coding, and corrections. Created entity relationship diagrams and provide documentation for the data dictionary. Reviewed, analyzed, and modified programming systems including encoding, testing, debugging and installing, to support application systems.

Baltimore, Maryland

UNITED HEALTHCARE OF THE MID-ATLANTIC 1995 - 2000 United Healthcare is a national managed health care organization. The regional Mid-Atlantic office operated originally as Chesapeake Health Plan. The local IT staff’s responsibilities encompassed and supported all aspects of operations including claims payment, coordination of benefits, enrollment, member and provider services, credentialing, clinical and utilization management, and quality assurance.Database AnalystResponsible for providing technical and organizational leadership for all aspects of the database environment for reports and data extracts including high-level support for problem resolutions. Also responsible for system management, programming, and troubleshooting; including configuration, security, resource monitoring, reporting, and system/database failure resolutions. Monitored and advised on Y2K database upgrades. Developed databases for departmental reporting needs. Provided assistance and training for general database/query questions. Responsible for supervision of others; and for submitting progress reports to IS Manager.

Baltimore, Maryland

Database Software EngineerProvided training and problem resolution support on the company’s claims payment system. Assisted in operational support to for production releases. Worked in conjunction with other IS technical support and applications development personnel to implement and/or refine projects or project task activities in relation to achieving organizational goals of communication across departments; and for improved implementation strategies. Responsible for maintaining application and database security.

Baltimore, Maryland

Project/Lead Credentials Coordinator Responsible for team leadership and workflow for the entire Credentialing department, following TJC and NCQA standards. Managed all database-related activities for daily functions, reporting, and special projects. Restructured the provider credentialing database to enable accurate tracking and reporting of processes. Designed complex queries and reports. Developed written instructions for database data entry as a tool for staff reference and training. Responsible for maintaining and updating departmental policies and procedures that meet certification standards. Responsible for training new and temporary staff.

Columbia, Maryland

JSA HEALTHCARE CORPORATION 1991 - 1995JSA Healthcare was comprised of two divisions. The Healthcare division recruited for and managed nationally based healthcare clinics. The Occupational Resources division was responsible for coordination and medical review of both Federal and DOT regulated drug testing.Credentialing Coordinator – Healthcare DivisionCoordinated the entire credentialing process, including obtaining verifications, both verbal and written, of provider credentials for applicants. Assisted in the review of JCAHO and NCQA Credentialing standards for accreditation initiatives. Responsible for database maintenance, queries, reports, and data entry verification for the departmental credentialing application. Ensured that procedures in place were in accordance with applicable contractual, military and certification requirements. Created training and policies guidebook to provide direction for other staff.

Columbia, Maryland

Operations Support Coordinator – Occupational Resources DivisionResponsibilities included processing and resolving accounts payable issues. Designed adhock database queries and reports for various department needs. Liaised with sites and clients in regard to drug screening procedures, shipments, and scheduling; and for obtaining affidavits for chain of custody paperwork errors. Furnished training for new staff.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Computer Science

Associate Of Science - As, Computer Science