Phyllis Carey Email & Phone Number

Annapolis, Maryland, United States

Washington D.C. Metro Area

Initially hired as a Production Manager and due to my strong work ethic, I was provided the opportunity to attend training to become the telecom professional for the Council. I was later recognized for my outstanding performance and leadership, resulting in a promotion to Associate Director, Telecommunications and Procurement.• Responsible for the operation, programming, and maintenance of the Cisco Unified Communications Manager, Unity Connection, VistaPoint, Finesse and Singlewire… Show more Initially hired as a Production Manager and due to my strong work ethic, I was provided the opportunity to attend training to become the telecom professional for the Council. I was later recognized for my outstanding performance and leadership, resulting in a promotion to Associate Director, Telecommunications and Procurement.• Responsible for the operation, programming, and maintenance of the Cisco Unified Communications Manager, Unity Connection, VistaPoint, Finesse and Singlewire InformaCast systems, production equipment and desk telephones for the Council.• Managed all projects relating to telephone system conversions and upgrades.• Created and maintained voice menus for the Council’s main and departmental lines.• Managed all mobile devices such as iPhones, iPads, pagers, Mi-Fi and Skyroam hot spot devices.• Maintained security of mobile devices by recommending and implementing a mobile device management platform.• Partnered with the Director of Network Infrastructure and technicians to maintain a reliable voice network.• Experienced in using the following tools; cable continuity tester, tone generator, amplifier probe kit, punch down (110, 66 & BIX blocks) and crimp tools to trace, troubleshoot and move lines.• Developed training materials and conducted training for staff on equipment and software relating to areas of responsibility.• Evaluated, and prioritized all incoming service requests for copiers, scanners, telephones, mobile devices and fax machines.• Stayed abreast of new technologies to enhance productivity of Council staff by attending vendor training events.• Obtained proposals, negotiated rates and services with outside vendors.• Submitted recommendations for new technologies to department director for purchase and contract approval. • Collaborated with key stakeholders within the Council to develop policies relating to telephones, mobile devices and procurement. Show less

Bachelor Of Science - Bs, Computer Networking And Cybersecurity, Cumulative Gpa: 3.91

Activities and Societies: The National Society of Collegiate Scholars

Accounting And Business/Management