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@turnkeysolution.biz
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7 phones found area 269, 616, 863, and 941
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LinkedIn matched
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Phyllis Dodrill is listed as Experienced Contact Center Consultant at Turnkey Solutions, LLC at Turnkey Solutions, LLC, a company with 7 employees, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at turnkeysolution.biz, phone signal with area code 269, 616, 863, 941, and a matched LinkedIn profile for Phyllis Dodrill.
Phyllis Dodrill previously worked as Contact Center Consultant at Turnkey Solutions, Llc and Director Customer Service at Alliance Data. Phyllis Dodrill holds Management from Georgia State University.
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AeroLeads found 1 current-domain work email signal for Phyllis Dodrill. Compare company email patterns before reaching out.
Strategically focused leader of Customer Contact/Call Centers with over 15 years experience in expansion and turn around opportunities. Built and led teams to achieve the highest level of success in dynamic environments. Experienced in all aspects of customer contact centers. Solution driven with an emphasis on the bottom line. Managed entire operation, including training & development, customer service, quality assurance, sales, workforce planning, forecasting, staffing & scheduling, financial results, budgeting, and site's client relationship. Reorganized operation to meet industry standards for cost per call, service levels, adherence to schedules, quality, and productivity. While working with outsourcing company, focused on all Service Level Agreements and successfully met goals.Specialties: Training & Development, Managing & Directing, Workforce Planning & Forecasting, Client Relations, Process Improvement, Sales Management, Analyzing Data, Staffing & Scheduling, Team Building, Serving as Change Agent
Listed skills include Process Improvement, Call Centers, Leadership, Management, and 32 others.
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Joined Turnkey Solutions as a Customer Contact Center Consultant in July 2009. My most challenging project has been working with The City of Atlanta and the E911 Center on Best Practices for Contact Centers. Assessed effectiveness of training, hiring, and disciplinary programs and made recommendations for change.
Managed entire contact center operation including site's client relationship, customer service, quality assurance, training, financial results, budgeting, workforce planning, forecasting, staffing, and sales. Lead team of 6 managers and 12 supervisors in two locations.
Managed three departments and analyzed operational strategies for cost efficiencies and productivity gains.
Lead sales and service call center with responsibilites for the operation including: service levels, staffing levels, hiring, coaching, training and developing 9 supervisors, and interacting with high volume customers and vendors. Increased sales by 40% by training progressive sales tecniques and setting goals. Implemented performance coaching model.
Other employees you can reach at turnkeysolution.biz. View company contacts for 7 employees →
Tynesha Lawrence
Colleague at Turnkey Solutions, Llc
Union City, Georgia, United States, United States
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AM
Angelique Murray
Colleague at Turnkey Solutions, Llc
Atlanta Metropolitan Area, United States
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Nakiyah Flowers
Colleague at Turnkey Solutions, Llc
United States, United States
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AH
Anissa Hamilton
Colleague at Turnkey Solutions, Llc
Morrow, Georgia, United States, United States
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Dona Franklin
Colleague at Turnkey Solutions, Llc
Atlanta, Georgia, United States, United States
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Quick answers generated from the profile data available on this page.
Phyllis Dodrill works for Turnkey Solutions, LLC.
Phyllis Dodrill is listed as Experienced Contact Center Consultant at Turnkey Solutions, LLC at Turnkey Solutions, LLC.
AeroLeads has found 1 work email signal at @turnkeysolution.biz for Phyllis Dodrill at Turnkey Solutions, LLC.
AeroLeads has found 7 phone signal(s) with area code 269, 616, 863, 941 for Phyllis Dodrill at Turnkey Solutions, LLC.
Phyllis Dodrill is based in Atlanta, Georgia, United States while working with Turnkey Solutions, LLC.
Phyllis Dodrill has worked for Turnkey Solutions, Llc, Alliance Data, Equifax Information Services Center, American Express, and American Express Business Travel.
Phyllis Dodrill's colleagues at Turnkey Solutions, LLC include Tynesha Lawrence, Angelique Murray, Nakiyah Flowers, Anissa Hamilton, and Dona Franklin.
You can use AeroLeads to view verified contact signals for Phyllis Dodrill at Turnkey Solutions, LLC, including work email, phone, and LinkedIn data when available.
Phyllis Dodrill holds Management from Georgia State University.
Phyllis Dodrill is listed with skills including Process Improvement, Call Centers, Leadership, Management, Recruiting, Team Building, Program Management, and Training.
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