Phyllis Dodrill

Phyllis Dodrill Email and Phone Number

Experienced Contact Center Consultant at Turnkey Solutions, LLC @ Turnkey Solutions, LLC
atlanta, georgia, united states
Phyllis Dodrill's Location
Atlanta, Georgia, United States, United States
Phyllis Dodrill's Contact Details
About Phyllis Dodrill

Strategically focused leader of Customer Contact/Call Centers with over 15 years experience in expansion and turn around opportunities. Built and led teams to achieve the highest level of success in dynamic environments. Experienced in all aspects of customer contact centers. Solution driven with an emphasis on the bottom line. Managed entire operation, including training & development, customer service, quality assurance, sales, workforce planning, forecasting, staffing & scheduling, financial results, budgeting, and site's client relationship. Reorganized operation to meet industry standards for cost per call, service levels, adherence to schedules, quality, and productivity. While working with outsourcing company, focused on all Service Level Agreements and successfully met goals.Specialties: Training & Development, Managing & Directing, Workforce Planning & Forecasting, Client Relations, Process Improvement, Sales Management, Analyzing Data, Staffing & Scheduling, Team Building, Serving as Change Agent

Phyllis Dodrill's Current Company Details
Turnkey Solutions, LLC

Turnkey Solutions, Llc

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Experienced Contact Center Consultant at Turnkey Solutions, LLC
atlanta, georgia, united states
Website:
turnkeysolution.biz
Employees:
7
Phyllis Dodrill Work Experience Details
  • Turnkey Solutions, Llc
    Contact Center Consultant
    Turnkey Solutions, Llc Jul 2009 - Present
    Joined Turnkey Solutions as a Customer Contact Center Consultant in July 2009. My most challenging project has been working with The City of Atlanta and the E911 Center on Best Practices for Contact Centers. Assessed effectiveness of training, hiring, and disciplinary programs and made recommendations for change.
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  • Alliance Data
    Director Customer Service
    Alliance Data 2000 - 2008
    Managed entire contact center operation including site's client relationship, customer service, quality assurance, training, financial results, budgeting, workforce planning, forecasting, staffing, and sales. Lead team of 6 managers and 12 supervisors in two locations.
  • Equifax Information Services Center
    Manager Performance Planning And Engineering
    Equifax Information Services Center Sep 1998 - Apr 2000
    Managed three departments and analyzed operational strategies for cost efficiencies and productivity gains.
  • American Express
    Manager Platinum Travel Services
    American Express Sep 1994 - Sep 1998
    Lead sales and service call center with responsibilites for the operation including: service levels, staffing levels, hiring, coaching, training and developing 9 supervisors, and interacting with high volume customers and vendors. Increased sales by 40% by training progressive sales tecniques and setting goals. Implemented performance coaching model, resulting in higher quality scores and increased employee retention by 25%. Improved customer satisfaction level and lowered complaints 30% by the addition of customer service training.
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  • American Express Business Travel
    On-Site Manager
    American Express Business Travel 1994 - 1996

Phyllis Dodrill Skills

Process Improvement Call Centers Leadership Management Recruiting Team Building Program Management Training Outsourcing Crm Coaching Business Analysis Customer Satisfaction Sales Management Vendor Management Business Process Improvement Contact Centers Sales Call Center Budgets Customer Service Forecasting Solution Selling Hiring Customer Experience Change Management Project Management Data Analysis Performance Management Cross Functional Team Leadership Analysis Strategic Planning Organizational Development Workforce Management Customer Retention Operations Management

Phyllis Dodrill Education Details

Frequently Asked Questions about Phyllis Dodrill

What company does Phyllis Dodrill work for?

Phyllis Dodrill works for Turnkey Solutions, Llc

What is Phyllis Dodrill's role at the current company?

Phyllis Dodrill's current role is Experienced Contact Center Consultant at Turnkey Solutions, LLC.

What is Phyllis Dodrill's email address?

Phyllis Dodrill's email address is ph****@****ion.biz

What is Phyllis Dodrill's direct phone number?

Phyllis Dodrill's direct phone number is +126943*****

What schools did Phyllis Dodrill attend?

Phyllis Dodrill attended Georgia State University, High School.

What are some of Phyllis Dodrill's interests?

Phyllis Dodrill has interest in Aerobics, Collecting Antiques, Exercise, Home Improvement, Donor, Reading, Gourmet Cooking, Sports, The Arts, Food.

What skills is Phyllis Dodrill known for?

Phyllis Dodrill has skills like Process Improvement, Call Centers, Leadership, Management, Recruiting, Team Building, Program Management, Training, Outsourcing, Crm, Coaching, Business Analysis.

Who are Phyllis Dodrill's colleagues?

Phyllis Dodrill's colleagues are Dona Franklin, Angelique Murray, Anissa Hamilton, Tynesha Lawrence, Nakiyah Flowers.

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