Phyllis Lacy Anthony Email & Phone Number

Houston, Texas, Us

• Remotely developed and implemented recruitment strategies to attract and retain top Chief of Staff and Executive Assistant talent for C-Suite Executives.• Led a diverse team of remote employees located in the Philippines, resulting in the successful achievement of overall organizational recruitment goals.• Developed and implemented diversity recruitment initiatives to increase diverse candidates by 25%• Streamlined the interview process, resulting in a 20% increase in hiring managers' offer rates while decreasing time to hire by 15%• Built awareness and promoted recruiting efforts through social media channels provided• Conducted engaging virtual events aimed at enhancing the candidate experience, fostering meaningful interactions, and providing valuable insights into our organizational culture.• Diligently drive achievement of key performance indicators (KPIs) while providing essential support to team members in reaching their KPI targets.• Built and maintained a pool of qualified candidates for current and future hiring needs.

• Remotely developed and implemented HR strategies and initiatives aligned with the organization's overall goals and objectives for a home healthcare startup company • Fostered a positive organizational culture that promotes employee engagement, collaboration, and diversity and inclusion.• Ensured compliance with employment laws and regulations, including EEOC guidelines, FMLA, ADA, and other relevant legislation.• Oversaw the recruitment and onboarding process, including job postings, candidate sourcing, interviewing, and orientation programs.• Provide guidance and support to managers and employees on HR-related matters, including performance management, employee relations, and conflict resolution.• Recruited to establish and manage People Operations team.• Oversaw and managed performance appraisal system, performed audits and coached leadership on improvements.• HR & People Leadership: supported independent contractors and administrators while connecting all departments.

Dallas, Texas, Us

• Performed full life cycle recruiting • Collaborated with department managers on a regular basis and proactively identified hiring needs.• Led the development and implementation of new and existing processes in the area of employment and applicant tracking systems.• Exceeded all acquisition quotas for two consecutive years.• Networked through industry contacts, associations, trade groups and employees.• Directed the hiring process including recruiting, interviewing, and personnel file management.

Houston, Tx, Us

• Assisted with updating training material and training new hires• Received and responded to all telephone or written correspondence inquiries from members within established timeframes and policies.• Assisted members with plan benefits via telephone or in writing.• Documented in the computer system all members’ issues and resolution.• Assisted with identifying trends by observing and documenting member calls.• Worked with other departments on cross functional tasks.

• Developed staffing schedules• Opened new accounts in a timely and efficient manner• Complete the reporting for all incoming cash, money order, automatic clearing house, and credit card payments as well as outgoing monies• Made daily calls to customers to keep accounts current • Maintain filing and record keeping for new and return customers

Round Rock, Texas, Us

• Assisted customers with troubleshooting and setting up their computer system• Assisted and mentored new hires to aid in their transition period• Provided excellent customer service in a timely and efficient manner to ensure 100% service levels and customer satisfaction levels• Provided feedback to fellow technicians and managers on trends and repeat anomalies for review

Bachelor'S Degree, Human Resource Development

Education record