Phyllis Lacy Anthony Email & Phone Number

Houston, Texas, US

• Remotely developed and implemented recruitment strategies to attract and retain top Chief of Staff and Executive Assistant talent for C-Suite Executives.
• Led a diverse team of remote employees located in the Philippines, resulting in the successful achievement of overall organizational recruitment goals.
• Developed and implemented diversity recruitment initiatives to increase diverse candidates by 25%
• Streamlined the interview process, resulting in a 20% increase in hiring managers' offer rates while decreasing time to hire by 15%
• Built awareness and promoted recruiting efforts through social media channels provided
• Conducted engaging virtual events aimed at enhancing the candidate experience, fostering meaningful interactions, and providing valuable insights into our organizational culture.

• Remotely developed and implemented HR strategies and initiatives aligned with the organization's overall goals and objectives for a home healthcare startup company
• Fostered a positive organizational culture that promotes employee engagement, collaboration, and diversity and inclusion.
• Ensured compliance with employment laws and regulations, including EEOC guidelines, FMLA, ADA, and other relevant legislation.
• Oversaw the recruitment and onboarding process, including job postings, candidate sourcing, interviewing, and orientation programs.
• Provide guidance and support to managers and employees on HR-related matters, including performance management, employee relations, and conflict resolution.
• Recruited to establish and manage People Operations team.

Dallas, Texas, US

• Performed full life cycle recruiting
• Collaborated with department managers on a regular basis and proactively identified hiring needs.
• Led the development and implementation of new and existing processes in the area of employment and applicant tracking systems.
• Exceeded all acquisition quotas for two consecutive years.
• Networked through industry contacts, associations, trade groups and employees.
• Directed the hiring process including recruiting, interviewing, and personnel file management.

Houston, TX, US

• Assisted with updating training material and training new hires
• Received and responded to all telephone or written correspondence inquiries from members within established timeframes and policies.
• Assisted members with plan benefits via telephone or in writing.
• Documented in the computer system all members’ issues and resolution.
• Assisted with identifying trends by observing and documenting member calls.
• Worked with other departments on cross functional tasks.

• Developed staffing schedules
• Opened new accounts in a timely and efficient manner
• Complete the reporting for all incoming cash, money order, automatic clearing house, and credit card payments as well as outgoing monies
• Made daily calls to customers to keep accounts current
• Maintain filing and record keeping for new and return customers

Round Rock, Texas, US

• Assisted customers with troubleshooting and setting up their computer system
• Assisted and mentored new hires to aid in their transition period
• Provided excellent customer service in a timely and efficient manner to ensure 100% service levels and customer satisfaction levels
• Provided feedback to fellow technicians and managers on trends and repeat anomalies for review

Bachelor'S Degree, Human Resource Development

Education record