Phyllis Rice Email & Phone Number

Buford, Ga

• Business development • Special Projects/presentations• Create marketing materials• Communicate directly with clients/potential clients• AIA invoicing• Timberline Software – enter invoices for payment, change orders, estimates, job cost, deposits• QuickBooks online – enter invoices for payment, billing, deposits, reconcile bank statements• Ordering office supplies/ materials for job sites• Manage phone system• Set up file structure • Maintain calendars, arrange travel and meetings• Answer phones/Gate Keeper

Distributor of shipping, industrial and packaging materialsCustomer Service/Quotes Team/Inside SalesSpecific Accomplishments:• Recognized for surpassing/exceeding customer service contact requirements• Consistently exceeds quote conversion requirements• Interact daily with customers to provide solutions to their needs• Negotiate with vendors to obtain best price

Franchising organization with affiliate ReNew Systems Group – El Dorado, KSAdministrative Operations DirectorSpecific Accomplishments:• Grew service division’s sales from 0 revenue to $1,000,000• Created brand recognition which led to the sale of the service division in Atlanta to a competitor after 3 years of operations• Managed/trained staff of 11 people• Organized franchisee training meetings and logistics• Developed policy and procedure manual and marketing materials provided to the franchisees which helped them set up their business quicker reaching sales goals faster• Interacted with customers daily to resolve problems, build trust, and strengthen relationships• Managed schedules and travel of CEO and leadership• Responsible for bookkeeping and collections• Responsible for database maintenance

Newspaper publishing and print manufacturingExecutive Assistant to the President, VP of Sales and MarketingSpecific Accomplishments:• Manipulation of data to provide reports and create presentations for leadership• Provided various accounting needs to support the Finance Director• Responsible for research to assist VP of Sales and Marketing reach sales goals

A mortgage companyMarketing Administrative Assistant to the Present/CEO and Retail ManagerSpecific Accomplishments:• Analyzed Calyx Point Mortgage software to solve an issue with a business requirement. Tested, updated CEO and trained co-workers saving thousands by preventing the purchase of additional software• Gathered and designed the requirements, worked with the developers, tested to create call center tracking system• Managed monthly marketing budget by planning, purchasing leads, direct mail, advertising, and radio commercials• Saved thousands of dollars by expanding software usage throughout the organization, preventing the purchase of new software• Developed marketing materials to support Loan Officers• Managed CEO and VP’s travel

Executive Leadership Team, and Chairman of the Board. Office ManagerSpecific accomplishments:• Worked with the CEO on corporate assignments for insurance brokerage firm, several manufacturing and distribution firms, transportation and logistics firm• Collaborated with CEO to develop training materials, videos, presentations and online assessments • Maintained training, CEO and leaders calendar• Responsible for organizing training meetings and seminars• Gathered and designed the requirements, worked with the developers, tested to create the Assessment Center and • • Automated Marketing software• Developed training materials and videos• Set up/Managed office• Responsible for bookkeeping, collections and marketing

• Supported President/CEO and 13 different field offices• Responsible for the Member Services department (largest department)• Gathered and designed the requirements, worked with the developers, tested to create FAXNums software, an automated faxing system• Responsible for organizing annual conferences, meetings and seminars keeping them within budget• Created products to increase revenue• Managed office staff