Phyl Terry Email and Phone Number
I am a founder, investor, coach, and author who has worked in the Internet world since the early 1990s. I have founded a number of companies and pro-bono programs. Today, I run a private community of senior leaders in Product and General Management. And, I operate my own small private value investing fund, influenced by the philosophy of Warren Buffett and Charlie Munger.I also coach CEOs and senior executives. And I have written two books, and am working on my third. I was recently on Lenny's Podcast, and have been a guest on a number of others. Marty Cagan also profiled me in his latest book, Transformed.For my most recent book, Never Search Alone, I'm donating 100% of the sales to building a global volunteer community that has helped more than 30,000 job seekers in this tech downturn (you can find the suite of free services at Phyl.org).---More details---I'm the founder and CEO of Collaborative Gain, a community of senior-level Product (and GM) leaders who are passionate about helping one another build great products, companies, and careers. CG provides three levels of coaching: Peer Coaching (Councils for leaders at all levels); Concierge Coaching (1:1 Coaching for VP/SVP); Executive Coaching (1:1 Coaching for Chief Product Officers and CEOs). I'm also the author of "Never Search Alone: The Job Seeker's Playbook", which helps everyone from CEOs, Chief Product Officers, VPs, ICs and college students conduct a collaborative search, discover their Candidate-Market Fit, and find jobs at the intersection between their hopes and dreams and market realities.I've built a volunteer-led pro-bono community around the book that has launched close to 3,000 Job Search Councils.I started my career in the early Internet – on the startup team of the first company Amazon bought and was the longtime CEO of Creative Good, the pioneering customer experience firm that worked with Apple, Facebook, Microsoft, and many others. I sit on for-profit and nonprofit boards, and have launched several global pro-bono programs including Slow Art Day, Reading Odyssey, and the World of Business Reading Group, which introduces high school and college students to business, finance, leadership and ethics. A graduate of the Harvard Business School, my previous writing includes the book "Customers Included" (co-authored), contributing author of "The Warren Buffett Shareholder", and the Harvard Business Review article, “Who Can Help the CEO?” I live in Brooklyn, identify as non-binary, and welcome any & all pronouns.
Collaborative Gain
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Founder And CeoCollaborative Gain Jan 2003 - PresentNew York, Ny, UsI launched the first Product Council for Silicon Valley product leaders in 2003 with leaders from Google, Amazon and elsewhere.Today, more than 2,000 Product and GM leaders have gone through the program. We provide three levels of Coaching (you can read about Phyl Terry's coaching in Marty Cagan's book Transformed).I. Peer-to-Peer CoachingOur original Councils program puts smart non-competing leaders together on small councils to help each other build better companies, careers, and customer experiences.* Product Councils Product executives (i.e. Chief Product Officers, VPs of Product, Directors of Product, and UX executives) come together for two two-day summits each year where they meet behind closed doors with their non-competing peers and a Collaboratives Gain moderator.* CEO/GM Councils CEOs, COOs, GMs, Division Presidents help each other lead fast-evolving digital businesses.* Associate CouncilsWe now have a program for early-career women, people of color, and LGBTQ+ in product management. Go to collaborativegain.com to learn more.II. Concierge Level CoachingI have developed the CG coaching methodology and have coached and trained others in being CG coaches. This program is for VP/SVP-level leaders.III. Executive CoachingI run a high-end executive coaching practice for a few Chief Product Officers and CEOs in large tech or financial services companies who want to transform their companies and build products that customers love.
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Founder/AuthorNever Search Alone Jul 2022 - PresentNever Search Alone is a book and a volunteer-driven community with a suite of free services that has helped more than 10,000 job seekers. The book and its methodology are based on 25 years of experience working with thousands of leaders – from early-career product managers to CEOs – Never Search Alone gives readers a time-tested, multi-step process (with exercises, tools, and templates) to find the right job now.The community has launched *thousands* of free Job Search Councils, helping tens of thousands of job seekers, and provides a range of other free services.It's all free. All the time.Check it out at Phyl.org or join one of our LinkedIn Live events. Find the book on Amazon or wherever books are sold. -
Co-AuthorCustomers Included Jan 2011 - PresentCustomers Included profiles the lessons I learned running more than 400 projects for companies like Apple, Facebook and Microsoft in my 15-year tenure as CEO of Creative Good.Starting in the 1990s, I became one of the pioneers of customer experience and product management. My team and I helped Facebook figure out if non-college students might like the service (now, of course, Facebook is working on figuring out if college students might be interested again). We worked with Apple in the early days of the iPhone. We helped Travelocity create the paradigm for online travel back in the 1990s. We learned a lot -- including the answer to this question: if so many understand the customer is important, why do companies continue to create mediocre products?Why do companies so often fail to give customers what they want? I co-authored the definitive book to answer that question and to help companies build a better customer experience.”Phil Terry shared his message of "Customers Included" with our senior leadership team and gave us tangible ideas on how we could better connect our work to our audience. It was a terrific presentation which has helped inform our strategic planning.” - Paula Kerger, President and CEO, PBS"If you are looking for a speaker to motivate your team to focus on customers, I highly recommend Phil - we loved his talk."- Sara Ortloff Khoury, Vice President User Experience & Research, @walmartlabs“Phil is engaging, deeply thought provoking, and practical. I can’t recall the last speaker we’ve had at our company who created such an interactive environment and who kept the energy in the crowd up for a full 90 minutes.”- Ed Cooper, SVP Charles SchwabI have given over 250 keynote speeches and featured presentations over the years - and more than 80 "Customers Included" talks since the book came out in 2013 including to the following companies and conferences.
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FounderWbrg Mar 2020 - PresentWBRG is a high school business literacy program run by a volunteer faculty and based on the philosophy and writings of Warren Buffett and Charlie Munger. A pro bono literacy project of Collaborative Gain, WBRG is dedicated to educating high school students on business, finance, leadership, and ethics. We address the most important issue—student motivation to learn. And we do that by enlisting the single best business and finance teacher the world has ever seen: Warren Buffett. While he doesn’t personally come to class, his terrific writings and speeches are the foundation of this program. Phyl started WBRG in the spring of 2020, when the pandemic forced most schools to close and education was in crisis in the United States. Since that time, Phyl and their co-founders have taken a selection of 40 years of Buffett Shareholder Letters and speeches and distilled them into a six-week course that has now been tested and refined with more than 500 students over 4 years.More information at WBRG.org. -
AdvisorHarvard Business School Rock Center For Entrepreneurship Apr 2014 - PresentBoston, Ma, UsI sit on the advisory board of The Arthur Rock Center for Entrepreneurship at Harvard Business School and help them devise programs for entrepreneurs running venture-backed companies. I'm also on the advisory board of the Rock 100 - a program I helped them launch. Founded in 2003 from a donation by pioneering venture capitalist Arthur Rock (MBA 51), the Rock Center supports faculty research, fellowships for MBA and doctoral students, the annual business plan contest, and symposia and conferences. -
FounderSlow Art Day Aug 2009 - PresentI started and run Slow Art Day in 2009 and it has become a global arts initiative in partnership with thousands of museums, galleries, artists and volunteers all over the world. -
FounderReading Odyssey, Inc. May 2005 - PresentA partnership between readers and scholars, Reading Odyssey is a global nonprofit aimed at lifelong learning. I started and chair the board, which includes prominent scholars from Cambridge University, Harvard and elsewhere.In 2009, I built a global campaign celebrating the 200th anniversary of the birth of Darwin and the 150th anniversary of the publication of Origin of Species. Co-sponsored by Harvard University, we ran a global web-based lecture series that included participants from almost every continent around the world. A few years, we did something similar for the 2,500 year anniversary of the Battle of Marathon and have some great plans for the rest of this decade.
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AdvisorStellaservice Apr 2012 - Jun 2020I'm happy to advise StellaService in the important work they are doing to elevate customer experience (and customer service) to a more strategic and data-driven discipline – and happy to report that Jordy and his team sold the company to Medallia in 2020.
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Institute Of Innovation And Startup Garage Advisory BoardUniversity Of Southern California May 2014 - Nov 2019Los Angeles, Ca, UsI'm glad to join Kleiner Perkins, Google and others on the advisory board of the School of Engineering's Institute of Innovation and Startup Garage and the pioneering work they are doing to fund early-stage student-led startups. -
AdvisorMind The Product Jan 2015 - Nov 2018London, London, GbI now sit on the advisory board for Mind The Product, an international product movement, that started in 2010 with the very first ProductTank meetup in London. It has now grown to consist of over 4,000 members and sold out events in 12 cities around the world. -
CeoCreative Good - Customer Experience Consulting Feb 1999 - Feb 2014UsI ran and built Creative Good over a 15 year period.During that time I developed the consulting methodology, hired and oversaw the consulting team and supervised more than 400 projects with leading retailers, financial services and media companies ranging from American Express to Facebook, from the early social media pioneer del.icious (later sold to Yahoo!) to the BBC, New York Times, Nike and Apple. During my tenure as CEO of Creative Good, I delivered over 150 talks - putting customer experience on the map as a strategic imperative - and co-authored, Customers Included. I am grateful to the consulting clients and team I worked with at Creative Good over the last 15 years - and am proud of the role I played in putting customer experience on the map. I'm also proud of my book, "Customers Included", which I co-authored with my longtime business partner. The book is my definitive statement of what I learned about customer experience in close to two decades of work at Creative Good and elsewhere.What's next for me? In 2002, I launched the Councils, a peer leadership and learning network for senior executives, and in 2014 I decided to sell the consulting business and take the Councils and form a new company, Collaborative Gain, which has its mission to bring peer learning environments out to thousands of more executives around the world. -
ManagerMckinsey & Company Sep 1997 - Feb 1999Us -
Summer FellowKauffman Foundation Jun 1997 - Sep 1997Kansas City, Missouri, Us -
Business DevelopmentPlanetall Jun 1997 - Aug 1997
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Knowledge StrategistMoody'S Investors Service Nov 1993 - Aug 1996New York, Ny, Us
Phyl Terry Skills
Phyl Terry Education Details
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Harvard Business SchoolGeneral Management -
Occidental CollegePolitical Science
Frequently Asked Questions about Phyl Terry
What company does Phyl Terry work for?
Phyl Terry works for Collaborative Gain
What is Phyl Terry's role at the current company?
Phyl Terry's current role is Founder, Investor, Coach, Reader, Author – "Never Search Alone", "Customers Included".
What schools did Phyl Terry attend?
Phyl Terry attended Harvard Business School, Occidental College.
What skills is Phyl Terry known for?
Phyl Terry has skills like Leadership, Customer Experience, Product Marketing, E Commerce, E Business, Social Media, Consulting, Strategic Partnerships, Public Speaking, Creativity, Executive Management, Digital Strategy.
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