Executive, Business Analyst
Yangon, Myanmar
•Conducted comprehensive data analysis and business analysis leading to the generation of weekly and monthly reports for 2c2p's Mobile Payment and Online Payment products. These reports contained merchant growth metrics such as the number of merchants, revenue, and transactions, which were instrumental in informing Senior Management's strategic decision-making, resulting in more effective and well-informed choices for the company's growth.•Collaborated closely with external stakeholders and provided expert consultation on system integration, achieving 99% of known issues fixed prior to product launch, fostering positive relationships with clients and partners.•Performed risk analysis and communicated risks to merchants, resulting in a 40% mitigation of risk and fraud incidents.•Developed and implemented a test planning process to cover user stories for the 2c2p systems, resulting in a 10% increase in the number of defects caught during user acceptance testing.•Resolved charge-backs and disputes quickly and successfully, resulting in 45% decrease in chargeback and dispute rates.