Phyu Win Email & Phone Number

Yangon, Myanmar

Ensuring transactions are completed in an efficient manner with a high level of accuracyOpen / close branches as required and ensuring all tasks and checks are completedFollow compliance procedures, company policies and abides by all health and safety guidelines as per company standardsPerforms administrative tasks such as filing, generating reports and maintaining mail correspondenceProvides support and information to customers, over the counter and by phoneMaintains a cash float and follows balancing and reconciling procedures; prepares daily ‘End of Day’ sheet at the close of each business day

United Arab Emirates

Assisted Spa Manager with all areas of Spa Operations including inventory and other duties.• Became proficient with Book4Times software, therapist scheduling, answering the telephone and booking spa appointments/packages.• Possessed knowledge of spa retail products and spa operations.• Monitored all spa areas and maintain daily stocking and cleaning.• Maintained a balanced cash drawer and be knowledgeable on all Point of Sale reports.• Communicated frequently with Spa Operations team and respond to guest concerns in a prompt, professional and courteous manner.• Contacted vendors and created contracts to order linens, flowers, lighting, and audiovisual services.• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.• Be ready and prepared to go above and beyond each guest expectations.

Discovery Gardens, Dubai, United Arab Emirates

To lead, motivate & coordinate team of receptionists to enhance performance, achieve business goals & service standards• Motivate & coach team members• Manage shift coverage, work load & resource distribution within team• Provide day to day direction & allocation of tasks for team• To work as one of a team of four to five receptionists covering shifts, carrying out all receptionist’s functions as detailed in receptionists job description• Understand and follow hotel LQA and Forbes standards for reception performance• To manage business area to drive business growth & guest satisfaction• Minimize costs & maximize business opportunities in area• Continuous Improvement of operational processes & service standards• Anticipate & maximize guest satisfaction in area & manage service recovery situations• Ensure all team members are enabled to deliver consistently excellent service• To provide home care service (sale of retail products) to guests• To provide effective day to day communication with guests, colleagues & teams• Manage staffing to meet the levels of business & proactively seek & disseminate current information• Lead & conduct routine receptionists team meetings• To undertake tasks in area of responsibility• To assist Spa Manager in interviewing reception applicants and working together with spa manager• To produce receptionists roster by specified time• To order and control stationery, guest amenities and operating supplies.• To assist with stocktaking, control and retail orders as requi

United Arab Emirates

Opens the Point of Sales system at the beginning of shift and ensures the Spa is ready for business.• Greet the customers with enthusiasm and professionalism while always providing the highest level of exceptional customer service.• Works closely with the Spa Manager to educate, promote and sell merchandise on an on-going basis.• Answer the phone in a professional and knowledgeable manner to obtain appropriate information and to address the customer’s needs. Assist clients/members to book an appointment• Handle the tasks of providing services in a positive and friendly manner.• Perform responsibilities of checking-in guest as they arrive for their scheduled appointments.• Responsible for scheduling new appointments and answering all calls that come into the spa.• Responsible for processing transactions for all events, payment and membership fees.• Responsible for opening and closing the spa as the Acknowledge and greet who enters and leaves spa facilities.• Perform responsibilities of providing detail descriptions of spa packages, treatments, discounts, services, promotions and features of facilities.• Handle the tasks of responding to guest queries and providing excellent guest service.• Perform responsibilities of maintaining a clean, safe and well-organized working environment.• Spa service, Guest engagement and spa products sales• Assisting the supervisor day-to- day operation• Promote and maintain highest level of service that meets customer satisfaction.• End of the day send report to all management.