Pia Doberck Email and Phone Number

I am highly motivated by leadership, taking the responsibility and making things happen, setting the long-term strategic goals especially related to transformations and development, utilizing and optimizing the use of technology and processes.Be on my leader passion I have a lot of experience within IT Operations and using ITIL as an effective process toolset to deliver against set deadlines. My experience with project management is both on the classic waterfall as well as the agile approach.I put my skills in play, and they come in may flavors as Leader, Project Manager, Service Management/Process SME Consultant and NNIT Delivery manager within IT Security, Application, Infrastructure and Operation +20 years and always with a customer centric approach.Key competencies:- Organization Change management & Business Process Optimization- Project and Program Managers: Business cases, Program & Project Setup, Cost Breakdown, Tracking & reporting, Agile & waterfall, Project Governance- Key Resources Provision:Program & project managers, Delivery & release managers, Scrum master, Product owners- Operations & Technology Optimizations:Customized User Guide, Performance Optimizations- OCM:Stakeholder analysis, Impact assessment, As-is and to-be analysis, KPIs + monitoring strategy, Stakeholder management- Process specialist: highly skilled in performing process As-is and to-be analysis- Operation/Infrastructure:Personal contribution and own way of working:• Generally, has passion on being a team player and an inspiring leader• Personal authority; being confident and creating trust.• Resourceful and making decisions; ensuring that action is taken to move on and maintain momentum.• Flexible and taking the initiative; adaption to changes deviating from the plan and seizing the opportunities.• Has high focus on deliverable also particular during critical phases and works well when under pressure• Curious by nature and continuously learn new methodologies, technologies and taking certifications• Has a consultancy mindset and open different assignments• Enjoys working with our customersRelevant certifications and courses:- Agile Transformation: SCRUM masters, Product Owners, As-is and to-be analysis- Prince II- ITIL- ADKAR OCM