Data Management: Maintain data and results by setting and enforcing standards, ensuring accuracy, and organizing information. This includes managing student records and filtering data by reviewing reports to identify and correct any data issues. Certificate Qualification: Verify student qualifications and prepare certificates for qualified students based on set standards and criteria. Email Management: Handle email communications efficiently, ensuring timely responses and appropriate prioritization. Sales Support: Assist and coordinate with the sales team by providing necessary information, documents, and support for their activities. Accounts Receivable: Generates and Sends invoices to students upon course completion. Maintain up-to-date records of all financial transactions. Payment Processing: Receive and process payments from customers using eWay. Record Keeping: Maintain accurate and up-to-date financial records of all transactions, including invoices, payments, and any adjustments or disputes. Account Reconciliation: Reconcile customer accounts to ensure that payments received match the invoices and that there are no discrepancies. Data Analysis and Reporting: Prepares reports that provide valuable information for the operations team to make informed decisions. Identify trends and patterns to support strategic planning. Gather and verify invoices for appropriate documentation prior to payment

Tutor Management and Training : Oversaw the recruitment and training of tutors, ensuring the delivery of effective tutorial sessions. Developed comprehensive guide scripts to enhance the efficiency and effectiveness of tutoring. Provided sales training to tutors involved in selling subscriptions, emphasizing effective closing techniques and rebuttals. Schedule Coordination: Managed a team of 9 tutors, ensuring seamless operational coverage 24/7. Implemented efficient schedule coordination to guarantee continuous service availability. Payroll Management: Ensured timely and accurate payroll processing, guaranteeing employees were paid weekly and punctually. Process Development: Introduced a performance evaluation form to assess and enhance the effectiveness of each team member. Implemented a structured approach to discussions, utilizing IELTS cue card questions for systematic and constructive feedback.

Comprehensive Research and Client Presentation: Conducted in-depth research on cruise travel options to curate and present optimal deals to clients. Ensured accuracy in processing all bookings and reservations, fostering trust and reliability. Client Relationship Building: Developed and nurtured strong relationships with clients, understanding their preferences and tailoring travel solutions accordingly. Package Creation and Sales: Helped customers book their cruise, hotel, domestic, and international air travel. Engaged in strategic planning and selling of travel packages for our customers. Consistently seeks the best deals from diverse travel carriers. Promotion Management and Customer Engagement: Collected and organized client details and inquiries, facilitating targeted communication of current promotions via email. Managed customer payments for deposits or full payments, ensuring a seamless and secure financial transaction process. Diplomatic Conflict Resolution: Delivered excellent customer service, handling complaints diplomatically and preserving positive client relationships.

Performance Excellence: Exceeded monthly quotas, consistently meeting and surpassing performance benchmarks in speed, accuracy, and volume within a high-paced, deadline-driven environment. Mentorship and Leadership: Emerged as the lead mentor and trainer for both new and established employees, handling complex inquiries and challenging calls. Played a pivotal role in achieving the highest customer service ratings, receiving commendations for communication, listening, problem resolution, and politeness. Initiative and Continuous Improvement: Proactively engaged in voluntary customer service training to enhance customer satisfaction and improve productivity. Demonstrated capability in intensive multitasking, handling diverse responsibilities in selling desktops, laptops, software, and peripherals to corporate accounts and dealer channels. Account Acquisition and Retention: Successfully acquired new accounts and effectively maintained and reactivated existing ones, showcasing ownership of customer issues through follow-up calls. Implemented 'Save the Sale' strategies to prevent product returns, fostering positive relationships with both customers and coworkers.

Payroll Management: I assist the Senior Accountant in handling employee salaries, wages, deductions, and tax withholdings. I ensure that all employees are paid accurately and on time, taking into account factors such as hours worked, overtime, vacation days, and any other relevant compensation details. Bookkeeping: I assist in maintaining accurate financial records and ensure the smooth financial operations of the company. My primary responsibility is to manage and track the company's financial transactions, including purchases, sales, and expenses. Email Management: I efficiently handle incoming and outgoing emails, respond to inquiries, forward relevant messages to appropriate individuals, and organize email correspondence. Social Media Management: I create and schedule social media posts, engaging with followers and customers, monitoring social media platforms for mentions or comments, and analyzing social media metrics to gauge the effectiveness of our posts. Customer Relationship Management (CRM): I am responsible in maintaining accurate customer records in our CRM system, including contact information, purchase history, preferences, and any relevant notes. We use the information to provide personalized customer service, track sales leads, and analyze customer behavior for targeted marketing campaign

Statement Explanation: Provided customers with detailed explanations and clarifications regarding transactions, fees, and other details found in their CitiBank credit card statements. Proficiently broke down charges and explained unfamiliar terms or entries, ensuring customers had a comprehensive understanding of their statements. Reversing Late Fees: Managed situations where customers incurred late fees on their CitiBank credit cards due to missed payment deadlines. Effectively explained circumstances, providing relevant details to support customers' requests for the reversal of late fees. Inbound Sales/Up-Selling: Specialized in handling inbound sales and upselling opportunities, showcasing a profound understanding of various products and services. Provided information on offerings such as balance transfers, credit limit increases, and additional cards, guiding customers through the decision-making process based on their individual needs and financial situations.

General Customer Service: Provided comprehensive and professional assistance to American Express Credit Card users, offering solutions to various queries and concerns. Statement Explanation and Financial Guidance: Clarified and elucidated complex financial statements, assisting customers in understanding transactional details and nuances. Offered guidance on interest charges and facilitated a transparent comprehension of financial obligations. Late Fee Reversals: Managed situations where customers incurred late fees, effectively reversing charges by addressing payment-related concerns with diligence and empathy.

General Customer Service for Dell Users: Addressed diverse customer inquiries and requests related to Dell products, ensuring prompt and professional issue resolution. Focus on One-Call Resolution: Strived for excellence by aiming for one-call resolution, streamlining the customer service experience and enhancing overall satisfaction. Efficient Issue Resolution: Responded promptly to customer inquiries, demonstrating efficiency and professionalism in resolving issues and meeting their expectations.