Dedicated international leader with comprehensive IT and aftersales service experience along with an eye for the long-term outcomes and benefits of well designed and integrated processes. Thrives on the opportunity to manage processes end to end, working with the business to drive programs forward and build high-quality products in line with their requirements. A flexible, solutions-oriented professional with a proven ability to empower and motivate international and remote teams to achieve excellent results. Committed to making a real measurable contribution to the organization.Brings extensive experience in the automotive and medical technology sectors along with a high level of resilience and versatility. Combines significant expertise in the optimization of IT processes, project support, and user support with a customer-centric, service-based approach and a reputation for ensuring customer satisfaction.Expert Salesforce Administrator, ServiceMax Certified Administrator, Field Service Solutions, Business Relationship Management, Administration of iSeries Servers, ERP and EDI Systems, CL-, RPG and ILE/RPG Programming, profound knowledge of MS Operating Systems and MS Office Tools, thorough understanding of DB/2, SQL and OS/400, Administration JD Edwards, SQL Server.