Pia Närvänen Email & Phone Number

My working as a professional includes innovations, service design, change leadership in the context of developing effective services.

AnalyticsPro program gave data-analytics training by Saranen and exercise with automated testing platform by Qentinel. Job included servicedesk process definition using Visio, dashboard creation, automated test case coding using Qentinel Pace, Jenkins, Git and AWS. Data-analytics training contains e.g. data modeling, ETL/ELT, data warehouse and Snowflake, Tableau, Power BI, Python and R training.

Active job seeking using Uratehdas and TreStart services.

Part of service design education by TAMK EDU my service design team designed improvements to solid waste management service of Nekala and social media. Project kept its schedule and budjet. The client accounts for the delivery phase.Achievements of self-directed team:• prioritized list of improvements increasing customer experience for the Nekala service and social media • inspiring workshop which enabled piloting the 2.-5. most valuable improvement in a week • all roles managing solid waste participated the development work • the improvement items can be applied also to other solid waste management services

Tampere Area, Finland

My products were part of the renewed Business Support System (BSS) of Qvantel. Cloud service, micro-service architecture, React, scala and Cassandra were used in the solution. In most hectic time 30 persons worked for the products. My role included in the first year product, team and project management in my three domains. Achievements:• Recruitment of super talented team• Consepting of trouble ticket, customer interaction and knowledge management products and developing them to production for three customers producing customizable software• The software utilized transaction and business data, business configuration, operational information, fast data and application logs. • Two level configuration in one operational area. The functionality can be easily reused in other contexts.

Tampere Area, Finland

My work consisted of user experience design and system specification. I used Goal Directed Design (GDD), SCRUM and KANBAN methods. Being member of three UX boards we supported hundreds, thousands and tens of thousand persons.Achievements:• Leading user experience design commissioning in R&D of configuration management• Consepting new product using GDD method and specifying three increments of the product

Tampere Area, Finland

Operational development of telecommunication network configuration and optimization teams was on my responsibility. Sites existed in Espoo, Tampere, Wroclaw and Bangalore (>200 persons). I was a member of configuration management and optimization leadership team.Achievements:• Improvements in agility, development processes, and testing areas

Tampere Area, Finland

Concepts, structure and interfaces of new configuration management product was on my responsibility. The product provided holistic view and functions for a telecommunication network. Regional network management systems were integrated to it.Achievements:• Software architecture of the new global configuration management product which supported configuration of multi vendor network.

Tampere Area, Finland

Consepting and development of business critical network management application was on my responsibility. It was integrated to the commercial transaction backbone of Nokia. Teams located in Tampere and Hyderabad. Each continent had stakeholders. I reported to highest management of Nokia. Indian R&D needed extremely lot of support.Achievements:• Licence management application supporting Nokia Base Station Controller (BSC) • Support for other network element types were added to the licencing system incrementally. • Member of corporate self-driven team which secured the integrations of global licencing system were deliverable with high quality on the given schedule. The global licencing solution was fluent from the beginning.

Tampere Area, Finland

Trouble ticket system architecture and team leading formulated my job. The system was developed on top of Remedy platform. The role included project management.Achievements:• Consepting and development of trouble ticket system into network management system of Nokia

Tampere Area, Finland

I designed and implemented network management applications using C++ to the network management system of Nokia. I studied in the University of Kuopio beside full-time working.Achievements:• User management application which was in production over ten years with minor maintenance costs.• Trouble ticket management interface of Nokia network management system• Active participation in specification and development of MVC++ method and the platform of the Nokia network management system. The platform included e.g. code generation based on functionality configuration for the new network management applications.• Innovation of the abstract partner concept to C++

Kuopio Area, Finland

I was member of core team designing and implementing development environment and holistic architecture of next generation energy system. The system was implemented using object oriented and C languages. I studied in the University of Kuopio beside full-time working.Achievements:• Architecture design and implementation of data management module

Helsinki Area, Finland

I designed and implemented bank workstation applications using C

Master Of Arts (M.A.), Computer Science

Major: computer science Minor: mathematics, economics, adult education Thesis: Model-View-Controller paradigm Model component in network.

Edu Täydennyskoulutus Kehity Palvelumuotoilun Osaajaksi, Service Design

TAMK EDU updating education Service design training including communication, data analytics, digital services, positive psychology.

Datanomi, Information Science