VoiceScript, Inc. is a leading supplier of legal technology and outsourced services designed to modernize the court reporting industry. VoiceScript products and services allow court reporting agencies to deliver the industry's best digital court reporting services while also significantly reducing production costs and delivery times for certified legal transcripts. By partnering with VoiceScript, court reporting agencies can quickly scale-up their digital court reporting business, while dramatically improving their overall profitability.

Dedicated professional consultant for a niche clientele of early stage start-up companies and investor community, with expertise in building Enterprise / SaaS platforms, Artificial Intelligence, Crowdsourcing, and Speech to Text / Speech Recognition verticals. Focus on taking a general client “concept”, conducting market research and prospecting customer interviews to then design a prototype with an articulated Go-to-Market strategy. Having proved out the business value proposition with successful early customer traction, focus on building a management organizational structure to drive the next generation platform iterations and support revenue growth at scale. Establishing and managing executive management teams to include:- Tech & Development - Product Design- Sales & Marketing- Operations & Customer Support

TranscribeMe combines advanced automated speech recognition technologies with a revolutionary cloud based workforce management platform to be a one stop shop for all transcription needs. We help businesses understand the voice of their customers, discover key business intelligence, and attain value from their audio content. Founded in 2012, we have grown our private crowd pool of workers to over 450,000 worldwide with our award winning crowdsourcing management platform streamlines recruitment, training and project management process allowing us to scale and increase the ranges of service offerings. As COO, I ensure that TranscribeMe has the right leadership, management and vision necessary to ensure that we have the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. With ultimate responsibility over 40+ people in the company, my roles involves: - Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Bottom line: Build a beautiful company.- Responsible for driving the team to achieve and surpass sales, profitability, cash flow and business goals and objectives.- Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.- Oversee Technology Roadmap development to ensure milestones reflect company strategy. - Spearhead the development, communication and implementation of effective growth strategies and processes.- Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program.

As Vice President of Operations, my role is to run the global operations team overseeing our 350k large pool of crowdworkers, coordinate new features and functionalities for our award winning worker management platform, inform the executive team and board members on corporate strategy.- Managing the Global OPS Team of 20 people globally dispersed - Build our private crowd to deliver new and current services in multiple languages and continents. Developed worker management infrastructure: recruitment planning and pipeline, registration and qualifications exams automation, deployment and workflow management, capacity planning and ramp up, quality control mechanisms, worker on-going training and mentoring, community building. -Data driven Workflow Optimization via our platform coordinating with our development team to keep building new platform iterations. - Explore the requirements of new vertical markets and inform the executive team on go-to-market strategies and financial planning- Strategic Planning and company wide goal setting.

Fraedom (formally Spendvision) is a Deloitte spin-off Corporate Payments SaaS solution, helping organizations monitor their spend and ensure the correct approval procedures are followed. Leading Whitelabel solution in the industry, with majority customers based in North America. My role started out in the customer services department as Support Technician, assisting our B2B and Channel Partnership customers with their support needs. Promoted three times in one year to ultimately become Service Enhancement Consultant, providing deep dive analysis into operational excellence and identify/plan initiatives to continuously improve our service delivery process.

Auckland City Council was at the time the largest local government in Auckland, responsible for overseeing regulation and development in the central business area of New Zealand's largest city and business district. Reporting to the Manager of Regulatory planning who was overseeing 125+ full time professional staff, my role was to provide support, administrative and reporting functions to ensure the smooth day to day running of the department.