Pibul Theppabutr Email & Phone Number

Thailand

Customer Site: Siam Cementhai Group Project Site/ IT OneLed seven (7) Administrative Engineers in term of Application Services. Managed configuration, readiness verification & on-going support of the application server environment, maintenance of overall availability of Application Services middleware (IBM WebSphere, BEA WebLogic, IIS and Apache) and server management. Drove team to execute: o daily administration and maintenanceo error detection, notification, problem isolation and correctiono representation on behalf of customer in dealing with vendor support callso application server monitoring with OpenView via the available OV Smart Plug-Ino implementation of tested application code changes into production environment for IT Oneo application server configuration changes based on HP recommendation or IT One requestKey Achievements:- Managed team to complete the System High Availability testing/ System Restoration testing/ Capacity plans within timeframe.  - Initiated and negotiated with BU and related teams to improve the System Restoration with Symantec Bare Metal Recovery.- Strengthened Operation Service Agreement (OLA) by initiating a system monitoring tool implementation.- Convinced customers to implement balance technical and time flame through effective negotiation and dedicatedly contributed to meet that implementation’s objectives.- Developed team member skills by running training courses with technical knowledge, English, ITIL process and Value Investment.

Customer Site: Royal Bank of Scotland Project SiteActed as Client Manager, Account Manager, Incident Manager, Application Support Manager and Business Analyst (apart from Project Manager’s roles) to lead three (3) Developers and one (1) Application Support as well as coordinated with HP team in Singapore to implement both new and customized systems/ services based on SDLC process and ITIL process as per HP standards/ guidance. Provided solutions and improvement plans for client for better performance/ services.Achievements:- Proficiently carried on entire elements of Change Management Project ranging from under-standing needs of customer, business analysis & requirement gathering, system/ application impact analysis, effort estimation, resource management & project planning, statement of work (SOW), design review, development/ build review, user acceptance test, production release management, budget management, team building/ management and service/application support management; incident/ defect management, business user communication, service improvement and monitoring.- Consistently provided the best solutions for customer that met their satisfactions.- Managed team to complete various projects including project initiating;o Performance Tuningo Separate Tiero Centralized Password (On-line and Off-Line Mode)o Database Upgrade (SQL Server 2000 to SQL Server 2008 R2 and Encrypt & Decrypt data)o Creating a New UI for Support Centralized User name/ Password (On-line Mode)o Monitoring Tool for Night Batch Load and Notificationo New Analytical Data Model (data warehouse)o Developing New Script to Support Load Data File from Shared Drive to System Tableo Implementing Work Flow Tools to Support SDLC Processo Moving Client Application to Web Application

Thailand

Customer Site: CIMB Bank Thai Project SiteManaged QA & CFM team to provide:o QA process design & control; project management, business analysis and testingo approval, workflow and documentation process controlo defect/ CR deployment processo deployment tracking/ loggingo announcement process o source code controlo UAT and production implementationo business user managementKey Achievement:- Successfully managed team to efficiently work with customer and vendors, leading to complete QA processes for UAT and production deployments.

Customer Site: Hutchison Communication Wireless Project SiteManaged CFM team to perform:o deployment process management for change including change request both code modification for applications or infrastructure change o deployment control; deployment/ rollback steps controlo deployment documentso leading deployment decision meetingo inventory control; code version control and server/ hardware controlo production access control; OS user right access control, database user right access control, access right; user/ password used for control of batch jobso audit/ security support

Customer Site: Hutchison Communication Wireless Project SiteManaged two (2) Application Support teams (Customer Facing System, Products & Services) and Training team to provide:o Customer Excellency via: - monitoring processes to prevent incidents with proactive approach- handling error to restore Customer Facing System, Products & Services and Call Center- improving communication and relationship with customer- reducing incident resolution timeo Operation Excellency via:- Application Library/ Knowledge Base Operation Manual and Error Handling Document to MS SharePoint- Application Improvement Project: operation improvement i.e. reduce manual process, training team member on end to end flow of services, improving communication and relationship with internal team and customers, rotating application team memberKey Achievements:Developed new CWX process (collection) to replace the old one, reducing processing time from 4 hours (or more) to 15 minutes.  Successfully supported Delivery team with application configuration, change request, deployment and review.  Capably performed analysis and impact assessment as well as design by using expertise of end to end flow.

Customer Site: Customer Site: Hutchison Communication Wireless Project SiteResposible for•Impact Analysis based on existing systems for Hutchison site to deliver CRM functions by requirement. To do this, I need to cooperate with participates, customer, account manager, IT project manager, Enterprise Architect.•Design for new functions or customized functions or new processes, some of them, I need to design end to end solution based on integration with EAI (Tibco products) in which needs to communicates to related systems, such as, SingleView (Billing System), Numbering System, EPOS (Payment System), Oracle OM (Inventory System), Provisioning System, etc.•Development and customization PeopleSoft CRM for Hutchison site, using proprietary PeopleSoft – PeopleCode, I am able to create new codes; to customize existing codes, or to create new processes to support Hutchison.•PeopleSoft Technical Consulting, based on knowledge about PeopleSoft Internet Architecture (PIA) as well as infrastructure (networks, servers, configurations, etc) that implemented for Hutchison, I need to do impact analysis, design, and create/customize to support customer’s requirements.•Deliver functional, technical, system design, release note, deployment steps documents•User Acceptance Test as well as signed off documents•Transfer knowledge as well as deliver support document to support team•Implement/deploy new/customized functions•Fix defects/problems