Valerio Picciolo Email & Phone Number

Valletta

Responsable for the operations of La Falconeria and Palais Le Brun Hotel:

Human Resources
Front Desk
Reservations
Maintenance
Healt and Safety
Business development
Housekeeping

- Payments handling;
- Check in and ceck out procedures;
- Arrangement of arrivals, departures, reservations managment
- Liaise with housekeepers procedures
- Night auditor procedures,
- Phone calls handling.

Arrangement of tours and guided visits to the most important sites of Malta.
Software used: Room Master

Milazzo, Sicily

-Payments handling;
-Check in and out procedures
-Arrangement of taxi and tours providing to book the best restaurants
-Liaise with Housekeeping and Bar
-Reservation management ( Booking, Expedia, Tours operator)
-Phone call handling


Software used: Leonardo

Milazzo, Sicily

-Cordination of Buffet and breakfast area,
-Room service,
-Checking goods, and supervision of the standard protocols
-Customer care

Milazzo, Sicily

Paid internship as a front desk clerk.

-Payments handling;
-Check in and out procedures implementation together with all front office duties:
-Liaise with Restaurant,Housekeeping
-Answering to the emails
-Reservation managment

Milan, Italy

Phone support for policyholders of the Allianz Group, or
H24 highway assistance, health care in Italy and abroad.
Management practices in back-office and telephone counseling

Milan, Italy

Management practices in back-office and telephone counseling As customer service
consultants, my first purpose was spend a lot of time answering phone calls and talking to
customers regarding their company's products or services. In addition to answering questions,
identify opportunities to offer information and make product or service suggestions.

Milazzo, Sicily