Pichamon C. Email & Phone Number

Bangkok City, Thailand

• Taking care of all operation related to E-Commerce management• Working with E-Distributor on campaign plan, stock management, and all operation tasks• Monitoring sales, budget, and inventory• Analysing campaign performance and developing sales strategy to achieve sales target• Reviewing competitors and keep track of their promotion and pricing• Coordinating with media agency on Social media advertising (Facebook ads, Google SEM)• Generating reports and presentations for meetings• Managing customer issues to ensure customer satisfaction• Cooperating with marketing team to align with brand communication• Managing all administrative task related to supply chain and finance

Bangkok Metropolitan Area, Thailand

• Handling and resolving incoming queries regarding system and operation issues• Coordinating with relevant parties (e.g. MDSE, IT, Warehouse, Finance, CS) to solve issues• Acting as an intermediary between user and IT team: primarily diagnosing user's issues and submitting to IT team who in charge of the specific system• Coordinating between warehouse team and merchandising team to minimise related issues such as pending orders, out of stock, delay delivery• Optimising communication and work process between warehouse team and merchandising team• Gathering warehouse-related problems and consulting warehouse team for the best solution• Cooperating with merchandisers and CS team to ensure customer's satisfaction and to solve customer's issues• Working closely with merchants to manage After Sales cases: following up pending After Sales cases, providing solutions and information to deal with After Sales issues• Collaborating with logistic team for shipping fee management, providing shipping fee details to merchants• Preparing and adjusting charges or rebates to the system, handling inquiries about the amounts• Providing information regarding operational and financial process to merchants• Identifying weaknesses and opportunities for improvement of work process that related to merchandising and customer experience

Bangkok Metropolitan Area, Thailand

• Collecting sales records and manipulating the data that can be displayed in a meaningful way• Transforming sales records into insightful tables and charts• Managing orders and creating transaction reports• Tracking promotions and preparing promotion performance reports for marketing and planning team• Reporting traffic data and Marketing KPI using Google Analytics• Assisting operations team in tracking backorders and returns• Assisting purchasers in reporting sales unit per day and redemption value• Designing and developing sales reports for business planning analysis• Preparing reports and presentations for management meetings• Providing reports as required

Bangkok Metropolitan Area, Thailand

• In charge of managing expatriates’ issues: managing visas and work permits• Responsible for contacting candidates, orienting new employees, managing employees’ profiles• Administered payroll, benefits, insurance program and social security• Monitored employees’ leaves, time attendance, and late notification• Worked closely with management team to ensure that any requirements are completed

Master Of Science - Ms, Social And Applied Psychology

Bachelor Of Science - Bs, Psychology, 3.93