Coordinated detailed app migrations after company acquisition, working with multiple teams, technologies, timelines and organization levels.

Coordinated and collaborated with internal, 3rd party and customer subject matter experts (cross-functional/matrix teams) to evaluate solution options and provide recommendations that satisfy the customer’s business requirements. Drive internal sales, project management and technical teams to deliver quality and innovation. Managed customer’s expectations and built a strong working relationship.• Identified needs and opportunities for improvement and transformation (PaaS, SaaS, compute, file shares, RBAC, security, site replication)• First contact/point of escalation• Scheduled and reported monthly/quarterly updates• Prepared cost analysis and recommendationsSelected Accomplishments√ Exceeded quota target by more than 4x in less than 9 months√ Recognized by client as a strong addition to the team (“hit the ground running”)√ Received “Employee Spotlight” within first 3 months in position

Led a 4-person team of Implementation/Project Managers in 3 offices. Delivered IT solutions (physical, ESX, cloud/hybrid) for clients in numerous industries. Completed projects of all sizes (up to 7MM annually) with implementation cycles ranging from days to months. • Reviewed all new projects prior to and after contract signing• Resource management and prioritization of projects• Provided feedback and suggestions to team members for new and ongoing projects• Responsible for inter-department coordination, collaboration and communication including daily project status meetings (Agile) with PM and support teams as well as weekly PM meetings• Researched and provided all PM status in weekly leadership meetings with other managers using Service Now ticket queues and contracts derived from internal systemsSelected Accomplishments√ Collaborated with Development teams to add automation or modify tools/features to streamline project delivery and reduce/eliminate manual processes.√ Created a hardware tracking Trello board to centralize inventory delivery information and reduce repetitive questions about equipment arrival dates.√ Created and documented (wiki) project standards such as minimum ticket requirements, subject line format and content, required client correspondence.

Managed global IT solution deployments from initial contact after sales to deliveryand all upgrades or changes thereafter. Integrated proactive problem solving andexpediting to deliver on-time; provided regular status updates to clients.• Collaborated with clients, solution architects, sales, procurement and all supportteams to identify, gather and understand requirements and timelines/deadlinesfor projects• Led training for and mentored other Service Delivery Managers• Initiated and managed multiple SharePoint extranet sites for client collaboration;Selected Accomplishments√ Managed growth of a single client from 10 servers to over 1200 in three globaldata center locations (over $600k per month)√ Completed data center co-location and hybrid (colo+managed hosting) projectstotaling over $750k per month√ Consolidated 300+ physical servers in one location for more efficient use ofpower, cooling and floor space√ Migrated 50+ clients to new subnets which allowed the networking team to uselarger subnet blocks; recovered fragmented or unused IPv4 blocks which were in short supply√ Initiated use of Projects module in Service Now and designed project templateswith custom enhancements/automation

Engineered complex, global solutions including networking, servers, virtualization/hybrid cloud, SAN storage, security, backups, monitoring, scalability and fault tolerance.• Consulted with clients and global support teams to design robust solutions which met performance, compliance, budget and timeline goals• Presented solutions (including diagrams) and explained pros or cons of options• Researched new technologies and made recommendations to the CTO for additions to our arsenal of offerings• Responded to RFPs and RFIsSelected Accomplishments√ Exceeded quotas each quarter√ Implemented and managed corporate document repository (DocuShare)√ Developed solution template standards