Anna Piecuch

Anna Piecuch Email and Phone Number

Customer Service | Customer Support | Helpdesk | Network Operations Center @
Anna Piecuch's Location
Bytom, Śląskie, Poland, Poland
About Anna Piecuch

I have over 7 years of experience in customer service/customer support, including over 5 years as tech support in Network Operations Center in Sileman Sp. z o.o. Currently I work in Argidata Sp. z o.o. as a Network Operations Center Assistant Manager where, apart from answering customers' inbound calls and e-mails, I also maintain NOC employees' schedule, write monthly reports.In my free time I try to develop additional skills, currently focusing on SQL and learning Italian Language.

Anna Piecuch's Current Company Details
Argidata sp. z o.o.

Argidata Sp. Z O.O.

Customer Service | Customer Support | Helpdesk | Network Operations Center
Anna Piecuch Work Experience Details
  • Argidata Sp. Z O.O.
    Network Operations Center Assistant Manager
    Argidata Sp. Z O.O. Jan 2024 - Present
    Ruda Śląska, Śląskie, Poland
  • Sileman Sp. Z O.O.
    Network Operations Center Assistant Manager
    Sileman Sp. Z O.O. Nov 2021 - Dec 2023
    Providing technical support for customers via inbound calls and e-mails: verifying internet connection; WIFI configuration; diagnosis of cable, GPON and ethernet devices; basic internet configurationWriting monthly reports about reported incidentsRemotely supporting and coordinating field techniciansEvaluating and escalating incidents which demand intervention from other departments
    View
  • Sileman Sp. Z O.O.
    Network Operations Center Coordinator
    Sileman Sp. Z O.O. Jan 2020 - Oct 2021
    View
  • Sileman Sp. Z O.O.
    Network Operations Center Assistant
    Sileman Sp. Z O.O. Oct 2018 - Dec 2019
    View
  • Elsat Sp. Z O.O.
    Customer Service Specialist
    Elsat Sp. Z O.O. Apr 2018 - Sep 2018
    - Selling and consulting services offered by company: Internet, television, telephony- Accepting technical incidents and verifying complaints
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  • Esky Group
    Booking Controller
    Esky Group May 2017 - Mar 2018
    - Helping customers with delayed or cancelled flights – changing flights, contacting airlines etc.
    View
  • Esky Group
    Travel Consultant
    Esky Group Sep 2016 - Apr 2017
    - Booking and selling flight tickets, hotels, travel insurances
    View

Anna Piecuch Education Details

Frequently Asked Questions about Anna Piecuch

What company does Anna Piecuch work for?

Anna Piecuch works for Argidata Sp. Z O.o.

What is Anna Piecuch's role at the current company?

Anna Piecuch's current role is Customer Service | Customer Support | Helpdesk | Network Operations Center.

What schools did Anna Piecuch attend?

Anna Piecuch attended University Of Silesia In Katowice, Háskóli Íslands, University Of Silesia In Katowice, Univerzita 'pavla Jozefa Šafárika' V Košiciach.

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