Pier Salgado Email & Phone Number

Irvine, Ca

Department Lead, responsible for training of new employees and creating documentation of processes, all Maintenance and Telecom issues for over 100 offices throughout Southern California and Arizona review and abstract of retail leases. Review monthly rent payments against new lease amendments. Review of monthly cam expenses. Coordinate with Landlords for repairs and maintenance issues. Prepare Letters of Intent and simple lease amendments. Point of contact between branch offices and Facilities Department for Maintenance and Telecom issues. Work directly with vendors and landlords to determine exact cause of problems, and responsibility. Work directly with Finance Department to process Capitol Expenses. Project future CapEx for Telecommunications projects. Find and implement Telecommunication cost savings programs and plans. Maintain databases of Telephone numbers and circuit inventories for 95 offices throughout California and Arizona, office move coordination for telecom. Developed electronic filing system, eliminating the need for paper storage. Review bills.

Resolved telephone issues for over 1500 users resulting in increased efficiencies and faster customer contact. Installed and removed software and hardware to maintain systems functionality Researched voice issues and resolved in a timely fashion, meeting and exceeding customer expectations. Configured Cisco IP phones and voice mail to meet individual customer needs. Configured Avaya phones and voice mail to meet individual customers needs. Developed phone menus for increased productivityCoordinated moves, adds and changes with departments providing less disruption of service. Assisted managers with detailed usage reports for reviews and planning.