Manager
Current* Maintained the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities.* Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing internal staff, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation * Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements * Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies* Create & manage Front Desk schedules, payroll and vacation requests* Developed and maintained relations with well-established vendors.* Detail guest profiles to assist in exceeding their expectations for future reservations- Maximized occupancy rates through utilizing Internet Booking Systems including Expedia, TripAdvisor, Hotels.com, Booking.com
