In this role I conduct routine inspections across Massachusetts, Connecticut, and Rhode Island for the Massachusetts Bay Transportation Authority (MBTA), the Federal Emergency Management Agency (FEMA), and Keolis. I ensure compliance with safety standards and execute preventive maintenance. Maintained detailed records of inspections documenting findings, deviations from standards, and corrective actions taken. Skilled in diagnosing and resolving technical issues efficiently, minimizing downtime and optimizing operational performance.

I ensured top-notch service and protection of customer assets throughout the entire sales and service process by facilitating seamless communication between dealership departments and customers. Responsibilities included safely moving vehicles within the service area, clean and detail vehicles, retrieving parts for service technicians, provide valet services if required, and assist with choosing the right services for their vehicle ensuring reliability and satisfaction. Consistently collaborated with service advisors, technicians, and administrative staff to ensure efficient and effective operations.