Benjamin Pierce Email & Phone Number

Defiance, Ohio, Us

Menlo Park, Ca, Us

I act as the guiding force behind a talented team of 62 personnel, including Global Program Managers, and over 375 agents located across seven global sites. My focus is ensuring the delivery of industry leading products across Facebook, Instagram, WhatsApp, and Reality Labs, creating world class experiences for product users. Among my key contributions, I...- Work hand-in-hand with Product, Engineering, and other teams to ideate, create, and continue to improve next-generation solutions that enhance transactions between businesses and the Meta community- Continue to shape the product vision, while having directly overseen 60 product launches since being promoted.- Assume full ownership of all project phases from initial scoping and roadmap development to run-the-business operations.- Orchestrate Global Operations Business & Program Reviews to foster accountability and provide transparency into individual projects, overall program performance, and key operational health metrics.- Leverage insights from reviews to influence decisions, drive continuous improvement, and highlight operational & financial impacts of decisions.

Menlo Park, Ca, Us

I joined Meta initially to define/lead the Product Strategy for all current and new products at Facebook, minimizing risk and maximizing return on investment (ROI). As such, I directed product launches, expansions, enhancements, target market rollouts, ongoing performance tracking/analysis, and more. In addition, I…- Collaborated cross-functionally with Product Management, Engineering, Data Analysis, and Vendor Management teams to launch products and new features on time and within budget, with optimal functionality.- Problem-solved complex problems to promote collaboration and drive a unified product vision to achieve full buy-in from all stakeholders within a high-pressure, deadline-driven environment.

Fort Liberty, Nc, Us

Operations Officer / Chief of StaffI enjoyed a successful and decorated career in the United States Army Reserves, rising to become a Captain and Operations Officer at different points, committed to protecting the interests of the United States. For key achievements, I…- Directed all operations and mission planning for a 600-member US Army Engineer construction battalion.- Was deployed in support of Operation Inherent Resolve as Engineer Battalion Battle Captain, leading operations in three different countries, successfully completing 65+ vertical and horizontal construction projects.- Coordinated with key leaders within the Iraqi Army Engineer School to design and launch a specialized driver training course for the Iraqi Army.

Defiance, Ohio, Us

I was brought onboard in an executive leadership role in charge of the company's Strategic Planning and Enterprise Risk Management programs, which were instrumental in creating/sustaining an optimal risk profile, while ensuring the company achieved all strategic financial goals. As such, I…- Carefully analyzed/evaluated all strategic initiatives, current & emerging risks, products, vendors, and other areas to continue influencing strategic planning and the enterprise-wide vision.- Served as a thought leader bringing together business partners and internal executives to define short and long range goals, while taking into account risks and emerging opportunities.- Spearheaded the Innovation Group's Design Thinking Subcommittee delivering best practices and increasing internal capabilities to continue driving innovation and positioning the corporation for growth.

Defiance, Ohio, Us

Brought on board to develop Departments and programs for Anti-Money Laundering (BSA), Fraud, and Physical Security. An entire business and process evaluation took place for these departments resulting in the re-tooling of current methodology and re-tooling of business processes and tools. Supervised team of five direct reports in overseeing the implementation and change management of corporate wide technology and product enhancements. Directly responsible for successful evaluation and selection of AML and Fraud Technology tool. Negotiated direct contract savings of $250,000. Served as member of Innovation Committee, for new and enhanced strategic product offerings for the company to include online app offerings as well as customer and employee experience updates. Member of corporate Strategic Planning Group, overseeing corporate strategy map development and development of companywide vision, mission, values, and culture development. Developed initial business intelligence reporting vision which resulted in the development of a corporate-wide data mapping initiative and dashboard reporting for senior management to include the CEO and CFO

Serves as Councilman representing the Third Ward of Defiance, OHEconomic Development LeadPublic Outreach Lead

New York, Ny, Us

I optimized the performance of a skilled Advisory Consulting team that executed a high-value project that touched every area of the Tier 1 financial client's Firm, minimizing corporate-wide operational risk for a group with over $1T in assets under management (AUM).A major part of my role was partnering with members of the client's global executive team to craft and develop the operational risk methodology and technology.

New York, Ny, Us

Recruited to the Firm in order to serve as a member of an operations and professional practices team supporting a global department in the implementation of operational technology platforms and the establishment of business intelligence development, data mapping, and reporting dashboards. Primarily responsible for business projects and initiatives supporting a globally disperse department and managed the coordination with technology support groups in the development of these projects. Managed team responsible for quarterly business and board reporting to include department operational metrics; in this effort, oversaw the development of business intelligence reporting in the Qlik platform to develop management dashboard reporting, operational scorecards, and KRI / KPI metrics Developed integrated resource management and forecasting processes for a globally, dispersed department with varying resource capacity and utilization needs.  Member of global team in selecting, planning, defining requirements, implementing, testing, and training for a Global multi-department Firmwide Governance, Risk, and Compliance tool (IBM’s OpenPages).  Served as member of the Morgan Stanley Veteran’s Network and participated in the planning and recruitment initiatives of the Firm to include in-person campus recruiting at the University of Michigan main campus.

New York, Ny, Us

Hired into the Company to support the Global Internal Audit department from an operational and professional practices area. The primary duties included administration of the global audit software tool, development and production of reporting, and training delivery. Developed and delivered national department training ranging from soft skills to internal audit methodology.  Supported the Vice President in managing communications and participated in peer groups and internal audit forums across the industry.  Served as administrator and primary liaison with vendor and corporate technology department for Corporate-wide Internal Audit documentation and assessment tool (Paisley/Thomson Reuters GRC).

Master Of Business Administration (M.B.A.), Executive Management

Bachelor Of Arts, World Politics And International Affairs

Education record