Pierce Howell Email & Phone Number

Vilseck, Bavaria, Germany

Support the Network Infrastructure for the Defense Health Agency throughout Bavaria, Germany.

North Charleston, South Carolina

Contracted under the Naval Information Warfare Center (NIWC)Complete full network refreshes and upgrades.Provision, test, and report issues with multiple vendors of network switches.Ensure redundancy and failover procedures are properly implemented.Install UPS battery backups.Check EOL for equipement.Track and maintain inventory.Travel to necessary.

Kapolei, Hawaii

• Schedule user requested equipment setups for classes and meetings.
• Set up and tear down schedule equipment setups for classrooms and meetings.
• Backup and restore personal data for users from old to new laptops and desktops.
• Assess and determine the best course of action to get users operational as soon as possible.
• Diagnose and resolve hardware and software issues for Windows, Mac and Audio/Visual systems.
• Periodically complete maintenance on classroom computers, projectors, touch screens, and audio systems prior to the start of each semester.

Kaneohe, Hawaii

• Viewed by many as a supervisor or head of the department
• Create, update, and complete work orders, incident tickets, tasks
• Brought a 450+ ticket backlog to 30+ in a span of 3 months
• Provision, install, and maintain switches, routers, and UPS’s across Marine Corps base
• Assess situations and provide best course of action based on priority, importance, and urgency
• Train Marines and new contractors with diagnostic procedures and problem-solving issues

Honolulu, Hawaii

• One-week educational program sponsored by the NSA.
• Involved in event setup which included reformatting computers, cleaning, and preparing paperwork.
• Designed a course for Middle School and High School students with a focus on Penetration Testing, Physical Security, and Networking Security.
• Collaborated with the team to teach the course and provide help to students
• Assisted the students with the work.
• Chaperoned students while they completed final challenge around campus.

Honolulu, Hawaii

• Built a spreadsheet to track and predict end of life 1000+ UPS batteries on the campus.
• Assess situations accordingly and provide the most appropriate fix or workaround to maximize time and efficiency.
• Taught other staff and documented how to use Wireshark.
• Provision and deploy layer 2, layer 3 switches, and Wireless Access Points.
• Troubleshoot and configure Virtual LANs and subnets on Cisco and HP devices.
• Diagnose and resolve issues with VoIP and POTS telephones.

Kapolei, Hawaii

• Schedule user requested equipment setups for classes and meetings.
• Set up and tear down scheduled equipment setups for classrooms and meetings.
• Backup and restore personal data for users from old to new laptops and desktops.
• Diagnose and resolve hardware and software issues for Windows, Mac and Audio/Visual systems.
• Periodically complete maintenance on classroom computers, projectors, touch screens, and audio systems prior to the start of each semester.
• Clean computer peripheral surfaces.

Kapolei, Hawaii

• Checked in/out books for users.
• Process printing card purchases for patrons.
• Provide assistance for users trying to print on Infocommon computers.
• Provide phone assistance.
• Assist patrons in locating materials in library.
• Record and maintain inventory on materials in database.

Honolulu, Hawaii

• One-week educational program sponsored by the NSA.
• Prepared Raspberry Pi micro computers for 60+ students.
• Involved in event setup which included reformatting computers, cleaning, and preparing paperwork.
• Assist high school students with basic networking, programming, and security coursework.
• Assist instructors in teaching the course.
• Chaperoned students while they completed final challenge around campus.

Panzer Kaserne Army Base, Beoblingen, Germany

Assisted in performing duties such as Hardware/Software Install.Troubleshot an assortment of computer related issues.

Bachelor'S Degree, Computer Engineering Networking Technology

Bachelor’S Degree, Information Security Assurance

Associate’S Degree, Computer Electronics Networking Engineering (Cent)

Associate'S Degree, Computer And Information Sciences, General

High School/Secondary Diplomas And Certificates