Josh Pierce

Josh Pierce Email and Phone Number

Chief Operations Officer @ CoStrategix
cincinnati, ohio, united states
Josh Pierce's Location
Hamilton, Ohio, United States, United States
Josh Pierce's Contact Details
About Josh Pierce

Accomplished Business Professional with significant Cross Functional Management experience in Financial Management, Operations Management, Sales Support, and International Off-shore Management. Strong base of experience in IT Outsourcing Industry, complimented with a broader base of experience in manufacturing and financial services industries. Educational background includes a BSBA in Accounting from Xavier University and a graduate of the General Electric Financial Management Program. Professional experience includes financial planning and analysis, budgeting, forecasting, activity based costing, sales/deal support, operations management, global off-shore practices, and strategic planning. I am a successful results oriented business leader and team player with a proven track record of exceeding business goals. Excellent rapport with subordinates, peers, and senior management; achieved by earning respect through work ethic, business knowledge, abilities, and contributions

Josh Pierce's Current Company Details
CoStrategix

Costrategix

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Chief Operations Officer
cincinnati, ohio, united states
Website:
costrategix.com
Employees:
161
Josh Pierce Work Experience Details
  • Costrategix
    Chief Operations Officer
    Costrategix Nov 2022 - Present
    Cincinnati, Ohio, United States
    CoStrategix is a digital partner for deploying and managing solutions to businesses seeking to transform or augment existing business models with Data and Digital strategies.
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  • Hcl Technologies
    Director Global Operations - Bpo
    Hcl Technologies Mar 2022 - Nov 2022
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  • Logicalisus - Leader In It Services
    Business Unit Leader - Head Of Managed Services
    Logicalisus - Leader In It Services Aug 2018 - Jun 2021
    West Chester Ohio
    Leader of North America Managed Services (MS) division with full P&L responsibility - $50M annual revenue. Led organization of 130 employees including Operations, Integrations, Customer Service Delivery, Pre-sales Support and Product Management supporting 130+ customers.• Positively influenced all levels of management across the organization ensuring process improvements and industry best practices received needed support to drive improvement.• Set and carried out objectives that fostered a culture of performance, continuous improvement and collaboration with management, and subordinates resulting in increased productivity and enhanced quality of services. • Met or exceeded financial commitments; FY19 = 110%, FY20 = 101%, FY21 = 99%.• Service Level Achievement (SLA) increased by 10%, incident and request backlog cut in half, failed changes reduced by 25%, Net Promoter Score increased by 20%. • Directed effort to establish P&L reporting at Customer and Service Offering level.• Led effort to plan, build and implement an Enterprise Management Office (EMO). EMO owns the C-level relationship with enterprise level customers across all Logicalis services.• Led EMO Team and Service Delivery function across all customers; contract management, customer P&Ls ownership, operations performance, thought leadership, leading and driving service improvement plans, and customer escalation management. • MS Pre-sale Leader and key partner with Sales Team. Multi-million-dollar deal solution engagement and review including scope, pricing, margin, and terms.
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  • Atos
    Senior Director Global Business Operations
    Atos Jan 2015 - Aug 2018
    Mason Ohio
    Global Program Management Leader of key company initiatives; overhaul of Order to Cash (O2C) process and Global Offshoring Program driving results through influential leadership across a large matrixed organization.• Led O2C Review across multiple Global Business Units (GBUs) identifying organization and process challenges, led stakeholders in establishing an O2C organization and process Blueprint. Partnered with GBUs to establish plans and actions to adopt the O2C Blueprint which resulted in savings $2M+ annual savings with a corresponding increase in quality thru centralizing, standardizing, and offshoring.• Led Global O2C SPEED & ACCURACY Program across GBUs leading to $70M in increased Cash Flow and $4M in Revenue thru process & reporting improvements at the Account level. • Leader in moving 1500+ positions offshore driving $60M annual savings.
  • Atos/Siemens
    Senior Director Finance & Business Operations
    Atos/Siemens Jul 2000 - Jan 2015
    Key Business Leader in Finance and Business Operations. Finance Partner providing financial planning, budgeting, forecasting, analysis, period closing, general ledger management, risk management, contract review, along with development and execution of business plan. Business Operations leader, responsibilities included Off-shore Program Management, Call Center Management, Facility Management, Pre-sales/Deal Assurance, Support Opreations - Reporting, Training, Knowledge Management, Tools Management, etc. `

Josh Pierce Skills

Program Management Outsourcing Leadership Analysis Process Improvement It Service Management It Strategy Managed Services Finance Management Business Process Improvement Strategic Financial Planning Change Management It Outsourcing It Management Itil Project Management Offshoring Service Delivery Information Technology Cloud Computing Operations Management Financial Analysis Financial Reporting Forecasting Six Sigma Service Desk Solution Selling Management Consulting

Josh Pierce Education Details

Frequently Asked Questions about Josh Pierce

What company does Josh Pierce work for?

Josh Pierce works for Costrategix

What is Josh Pierce's role at the current company?

Josh Pierce's current role is Chief Operations Officer.

What is Josh Pierce's email address?

Josh Pierce's email address is jo****@****hcl.com

What schools did Josh Pierce attend?

Josh Pierce attended Xavier University, General Electric.

What skills is Josh Pierce known for?

Josh Pierce has skills like Program Management, Outsourcing, Leadership, Analysis, Process Improvement, It Service Management, It Strategy, Managed Services, Finance, Management, Business Process Improvement, Strategic Financial Planning.

Who are Josh Pierce's colleagues?

Josh Pierce's colleagues are Mixer Ios, Ramya Shree, Hemanth Macharam, Coskumar Lokesh Testone, Vani Priyanka, Prasanth Gs, Mahesh G.

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