Josh Pierce Email & Phone Number

Cincinnati, Ohio, United States

CoStrategix is a digital partner for deploying and managing solutions to businesses seeking to transform or augment existing business models with Data and Digital strategies.

West Chester Ohio

Leader of North America Managed Services (MS) division with full P&L responsibility - $50M annual revenue. Led organization of 130 employees including Operations, Integrations, Customer Service Delivery, Pre-sales Support and Product Management supporting 130+ customers.• Positively influenced all levels of management across the organization ensuring process improvements and industry best practices received needed support to drive improvement.• Set and carried out objectives that fostered a culture of performance, continuous improvement and collaboration with management, and subordinates resulting in increased productivity and enhanced quality of services. • Met or exceeded financial commitments; FY19 = 110%, FY20 = 101%, FY21 = 99%.• Service Level Achievement (SLA) increased by 10%, incident and request backlog cut in half, failed changes reduced by 25%, Net Promoter Score increased by 20%. • Directed effort to establish P&L reporting at Customer and Service Offering level.• Led effort to plan, build and implement an Enterprise Management Office (EMO). EMO owns the C-level relationship with enterprise level customers across all Logicalis services.• Led EMO Team and Service Delivery function across all customers; contract management, customer P&Ls ownership, operations performance, thought leadership, leading and driving service improvement plans, and customer escalation management. • MS Pre-sale Leader and key partner with Sales Team. Multi-million-dollar deal solution engagement and review including scope, pricing, margin, and terms.

Mason Ohio

Global Program Management Leader of key company initiatives; overhaul of Order to Cash (O2C) process and Global Offshoring Program driving results through influential leadership across a large matrixed organization.• Led O2C Review across multiple Global Business Units (GBUs) identifying organization and process challenges, led stakeholders in establishing an O2C organization and process Blueprint. Partnered with GBUs to establish plans and actions to adopt the O2C Blueprint which resulted in savings $2M+ annual savings with a corresponding increase in quality thru centralizing, standardizing, and offshoring.• Led Global O2C SPEED & ACCURACY Program across GBUs leading to $70M in increased Cash Flow and $4M in Revenue thru process & reporting improvements at the Account level. • Leader in moving 1500+ positions offshore driving $60M annual savings.

Key Business Leader in Finance and Business Operations. Finance Partner providing financial planning, budgeting, forecasting, analysis, period closing, general ledger management, risk management, contract review, along with development and execution of business plan. Business Operations leader, responsibilities included Off-shore Program Management, Call Center Management, Facility Management, Pre-sales/Deal Assurance, Support Opreations - Reporting, Training, Knowledge Management, Tools Management, etc. `

Bachelor Of Business Administration - Bba, Accounting, Magna Cum Laude 3.54 Gpa

General Electric Financial Management Program, Honors Graduate - 92% Gpa