Thomas Pierce Email & Phone Number

Huntsville, Alabama, United States

• Leads a team of 50+ to oversee all aspects of daily operations, including sales and customer service, staffing and training. • Manages an inventory of $2.4M+ to drive efficiency and maximize profitability. Conducts weekly inventory auditing, identifying and resolving discrepancies totaling over $225K.• Trains, coaches, and mentors team members, delegating daily tasks to staff and monitoring performance.• Implements visual merchandising strategies to increase sales, updating and setting up new displays.• Consistently achieves all revenue targets and delivers high levels of customer satisfaction by creating a personalized environment and identifying and addressing customer needs.

Sturtevant Wi

• Managed mechanical and electrical tractor and trailer restoration. Directed technicians to meet vehicle repair quota and achieve a high level of performance and identify opportunities for improving repair quality, operational performance, and customer satisfaction, such as PM scheduling, DVIR process, repair order review, and tire management.• Oversaw repair orders, purchase orders, expendable supplies orders, shop tools, parts, and labor hours. Controlled repair, inventory, and labor costs.• Managed projects to ensure work quality and compliance with policies and procedures, prioritizing and assigning tasks to meet project needs and deadlines.• Coached and trained technicians, assessing and monitoring associate workflows while promoting safety.• Maintained quality work standards by ensuring organization and productivity and by identifying daily areas of growth and improvement to enhance service capacity.

• Directed seven mechanics/technicians in the unscheduled maintenance and repair of 63 pieces of equipment to achieve a 90%+ operation readiness rate. • Achieved 100% accountability of trailers and nine standard automotive tool sets valued at $550K+ with zero loss.• Oversaw quality, management reporting, and safety while leading numerous national special security events and interagency training.• Upheld a record of zero work-related accidents by diligently implementing safety standards.• Fostered personal growth and professional development of subordinates; promoted team synergy by focusing on collaboration, serving as a positive mentor, and utilizing creative problem-solving strategies.