Thomas Pierce Email & Phone Number

Huntsville, Alabama, United States

• Leads a team of 50+ to oversee all aspects of daily operations, including sales and customer service, staffing and training.
• Manages an inventory of $2.4M+ to drive efficiency and maximize profitability. Conducts weekly inventory auditing, identifying and resolving discrepancies totaling over $225K.
• Trains, coaches, and mentors team members, delegating daily tasks to staff and monitoring performance.
• Implements visual merchandising strategies to increase sales, updating and setting up new displays.
• Consistently achieves all revenue targets and delivers high levels of customer satisfaction by creating a personalized environment and identifying and addressing customer needs.

Sturtevant WI

• Managed mechanical and electrical tractor and trailer restoration. Directed technicians to meet vehicle repair quota and achieve a high level of performance and identify opportunities for improving repair quality.
• Oversaw repair orders, purchase orders, expendable supplies orders, shop tools, parts, and labor hours. Controlled repair, inventory, and labor costs.
• Managed projects to ensure work quality and compliance with policies and procedures, prioritizing and assigning tasks to meet project needs and deadlines.
• Coached and trained technicians, assessing and monitoring associate workflows while promoting safety.
• Maintained quality work standards by ensuring organization and productivity and by identifying daily areas of growth and improvement to enhance service capacity.

• Directed seven mechanics/technicians in the unscheduled maintenance and repair of 63 pieces of equipment to achieve a 90%+ operation readiness rate.
• Achieved 100% accountability of trailers and nine standard automotive tool sets valued at $550K+ with zero loss.
• Oversaw quality, management reporting, and safety while leading numerous national special security events and interagency training.
• Upheld a record of zero work-related accidents by diligently implementing safety standards.
• Fostered personal growth and professional development of subordinates; promoted team synergy by focusing on collaboration, serving as a positive mentor, and utilizing creative problem-solving strategies.