Pierce Walker Email & Phone Number

American Fork, Ut, Us

American Fork, Ut, Us

Provo, Utah, United States

- Led engineering team in creation of automated approval system to facilitate patron access to over 190library services, interviewing stakeholders to define 18 distinct patron types and their privileges- Oversaw agile development team's CI/CD deployment and maintenance of library systems, creating project charters, journey maps, and user profiles for efficient delivery of useful products- Collaborated with product managers to develop framework for defining all 190+ library services comprehensively, assessing their impact on the library ecosystem and individual patrons

Dallas, Texas, United States

- Contracted over 300 new customers, increasing Moxie’s annual revenue by over $200,000, by persuasively communicating Moxie's service benefits and scope- Inspired a culture of commitment by increasing hours worked more than 25% to exceed sales goals- Doubled team sales in a week by conducting one-on-one trainings with each team member

Provo, Utah, United States

- Raised attendance 20% by creating engaging classroom experiences, fostering enthusiasm for seminary within students- Collaborated with students and parents to create a roadmap with clear expectations for more than 50 students to graduate

Liberty, Missouri, United States

- Communicated customer product and service needs while transitioning between sales and finance departments, ensuring zero loss of prospective customers- Led prospects through the customer journey, from awareness to loyalty, creating brand equity with more than 50 customers- Streamlined data entry process, reducing duplicate and incomplete records by 50%

Thailand

- Managed 13 senior level managers and 12 senior level trainers in 3 countries, leading efforts to train 180 representatives to teach with clarity, persuasion, and compassion- Optimized mission-wide key indicator communication and recording, resulting in faster, more organized processes and enhancement of long-term record-keeping accuracy- Coached class sizes of up to 100 students in English language skills twice a week, broadening future prospects for education and employment