Mark P. Email & Phone Number

Lincolnton, North Carolina, United States

Responsible for all aspects of product quality for product brands. Collaborating with corporate management to propose, implement, and oversee initiatives that improve margins and customer satisfaction.

Charlotte, North Carolina Area

Partner with startup company serving the pharmaceutical sample management industry. Responsible for Operations, Product, and Program Management which included creating and implementing the product platform in healthcare facilities throughout Charlotte, NC and surrounding counties. Led effort to build a platform that allows healthcare facilities and pharmaceutical companies manage inventory real time and legally dispense pharmaceutical samples while staying compliant to Health Insurance Portability and Accountability Act (HIPAA), Joint Commission Medication Management Standards (JCMMS), and FDA/DEA laws for management of prescription drugs in accordance to Meaningful Use (MU) rules

Charlotte, Nc

Portfolio includes work in the service sector, technology solutions, and consumer electronics to improve manufacturing yields, product warranty/reliability, product development process re-engineering, and program/project management. Firms I have worked with are Ephesus Consulting, Gerson Lehrman Group, and TrakURep. Details and references available.

Charlotte, North Carolina Area

Company grew from $75M to $200+M in sales while in the role. Created and led departments, teams, individual contributors and managers domestically and in Asia to achieve product quality requirements, covering 20+ categories and 10 core brands.• Created, reported, and briefed executive management on product quality, including but not limited to "Cost of Quality" field non-conformances metrics. During tenure, metrics dropped 0.4% or $600K annually.• Reduced field rejections 19% in 1st 18 months of inception, garnered $1.2M in non-conformance savings by holding contract manufacturers financially accountable to performance agreements, implementing performance metrics into product development, and educating work force involved in product life-cycle.• Organized, developed, budgeted, hired, trained, directed, motivated, and drove all aspects of product quality program in USA and Asia; including 3rd party contractors. Scope involved 80+ contract manufacturers including outsourced design firms and distribution centers in support of $200M in sales.• Improved quality of existing products and met quality expectations of new products by managing functional effectiveness and efficiency of corporate programs (product development, research and development, quality control, operations, contract manufacturers) to successful execution, meeting all aspects of product quality based on predetermined specifications and customer satisfaction levels.• Defined, created, directed, and implemented inspection criteria / procedures, testing criteria / procedures quality standards, and audit criteria of all product with goal of customer receiving product meeting predetermined specifications within industry standards.• Directed product quality issues until root causes identified, active field nonconforming product issues resolved, and short / long term corrective actions have effectively been implemented.

Charlotte, North Carolina Area

Served as key contributor to growing company from $3M to $75M in sales by managing multiple product categories from concept to initial release and end of life. Deliverables included P/L, feature sets, specifications, design, negotiating, vendor management, product marketing, product plans, and project management. • Initiated and released power, surge protection, surveillance, and security categories to company portfolio of products which added $20M+ in annual sales.• Revamped bulk wire and infrared receiver / emitter line that increased margins and sales trends.• Changed vendors and revised HDMI and cable product line that grew market share in custom installation market.• Leveraged knowledge of contract manufacturers in Asia to improve design, performance, quality, and breath of speaker / subwoofer category.• Supported other managers by releasing products in media distribution, structured wiring, subwoofer, and multi-room audio categories.

Miami/Fort Lauderdale Area

Oversaw all aspects of product quality and operations for product brands including speakers, amplifiers, volume controls, speaker selectors and commodity audio products for audio/video distribution. Formulated corporate goals / objectives, defined profit / loss strategies, recruited / trained personnel, developed budgets, and justified acquisition of capital equipment. Reported to the CEO who was also the owner.• Collaborated with executive management in redesign of new product development process that streamlined development through Quality Rapid Product Development, founded by Orion Kopelman.• Provided direction in product quality, process re-engineering/redesign / continuous improvement, engineering documentation, engineering changes, and release of new products in support of $80M in annual corporate sales.• Extensively traveled to vendor and company sites worldwide (South America and Asia) successfully implementing and auditing product manufacturing and reliability programs.• Improved production efficiency by reengineering procedures and processes to integrate Lean principles.

Miami/Fort Lauderdale Area

Program Manager of System Integration Products & Director of Quality Assurance (2004 – 2005); Director of Quality Assurance (2000 – 2004); Quality Assurance Manager (1997 – 2000); Quality Control Manager (1995 – 1997); Quality Control Supervisor (1994 – 1995)

Industrial And Systems Engineering

Electrical Engineering