Service Architect - Product Manager
Toulouse, Occitanie, France
As a service architect, member of product and service offering team, I am in charge of: - Designing custom solutions and offers for clients: from customer requirements to technical and business solution definition. Timeline, Cost and margin assessment to sign contracts and quotes.- Managing project execution: delivery of the service in Project or Agile methodology. Managing acceptance procedure with customer and invoicing- Following relevant metrics such as Net revenue, and Gross Margin- Supporting Sales and pre-sales in opportunity qualification- Defining Advanced Services process (ISO 9001) and monitoring of related KPIsThis position was new and strategic for Sigfox. I was the focal point for all value added service requests, filling the gap between sales and technical teams. I built tens of offers to customer worlwide (Japan, South Korea, United state, Oman...) from few k€ to some hundred k€, which I followed from business requirement collection to final delivery, and customer acceptance.Technical skills: JIRA, Confluence, Salesforce, SAP, Python, Cloud (AWS, GCP)