Pierre Angelo Abella Email and Phone Number
Pierre Angelo Abella work email
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Pierre Angelo Abella personal email
I offer the best customer/client service solution, communication and problem solving skills, the ability to read/interpret critical data as well as being able to focus on the task effectively. I have 8 years experience in Workforce Management and still on the hunt to improve and hone additional knowledge and skills. Apart from that, i have a passion in trading the stock market and educate people to invest and save for the future.
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Workforce Analyst - Capacity PlanningShearwater Cpo® - Home Of Clinicians Oct 2021 - PresentCebu, Central Visayas, Philippines
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Workforce Services AnalystAccenture Sep 2019 - Oct 2021Region Vii - Central Visayas, Philippines -
Global Resource Planner , WfmSykes Assistance Services Corporation Sep 2016 - Apr 2019F. Cabahug St. Mabolo, Cebu City-Responsible for developing client ramp up plans and forecasts by analyzing trends, modeling AHT, attrition, scheduling scenarios, and interpreting future client needs.-Building ramp up plans that are easily understood and communicated to client services and support services needs, which is critical for success.-Interprets information gained from many sources including Aspect WFM software, client provided forecast, and client services inputs and assumptions.-This position is also responsible for developing fifteen (15) minute to thirty (30) minute Start/Stop Time interval for all generated schedules per day, per week, per month for client – specific business lines.-Full knowledge and usage of workforce management tools and processes are essential for creating the most successful solutions for resource planning and scheduling. -
Global Workforce Scheduling AnalystQualfon Dec 2015 - Sep 2016Region Vii - Central Visayas, Philippines-Analyze and creates schedules on a regular basis, and recommend alterations toensure optimal coverage. Such as: shift bids, flex schedules, etc.- Generates and runs intraday performance for the next 3-4 weeks to ensurestaffing gaps are being met.- Make recommendations based on the needed workload and staffingrequirements in which the variance between forecasted demands is closer to theresource being allocated.-Collaborate with the forecasting analyst to ensure that capacity meets the demand needs. -
Senior Workforce AnalystTech Mahindra Mar 2015 - Dec 2015Region Vii - Central Visayas, Philippines- Ability to manage real time queues and skill changes.-Focus on real time management, reporting and outage management.-Ensures that service level agreement are being met.-Client Management – Internal and External - Handles weekly scheduling and headcount database alignment.- Analyze adhoc requirements and staffing reports.- Sends absenteeism report and adherence report on a timely manner. -
Real Time AnalystConvergys Aug 2013 - Feb 2015Region Vii - Central Visayas, Philippines-Floor management responsibilities include controlling and monitoring one ormore clients; programs; or lines of business. -Focus on real-time/intraday agent productivity, performance exceptions and schedule adherence in collaboration with the command center. -Support Operations in achieving their goals and meeting client’s metrics. - Point of contact of all schedule changes for a given weekly and intraday timeline condition.- Collect data for completion and submission of End of Day and Fiscal Reports.- Implement seat shortage protocol to better manage line adherence.- Outage management and ad-hoc reports.- Present weekly performance business report to Operations Manager and Team Leads thru a power point presentation.
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Technical Service RepresentativeConvergys Oct 2012 - Aug 2013Region Vii - Central Visayas, Philippines
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Software Validation EngineerLear Corporation Jan 2011 - Sep 2012Region Vii - Central Visayas, Philippines-Develop and execute test protocols/procedures in coherent with the exact andproper procedure of the Software Validation Process and aligned to thecustomer’s specifications and requirements. -Conducts investigative experiments and test to report any bugs or issues not meeting the customer’s specifications.
Pierre Angelo Abella Skills
Pierre Angelo Abella Education Details
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Electrical, Electronics And Communications Engineering -
Bachelor Of Science (Bs) In Electronics And Communications Engineering
Frequently Asked Questions about Pierre Angelo Abella
What company does Pierre Angelo Abella work for?
Pierre Angelo Abella works for Shearwater Cpo® - Home Of Clinicians
What is Pierre Angelo Abella's role at the current company?
Pierre Angelo Abella's current role is Workforce Management and Reporting.
What is Pierre Angelo Abella's email address?
Pierre Angelo Abella's email address is pa****@****fon.com
What schools did Pierre Angelo Abella attend?
Pierre Angelo Abella attended Cebu Institute Of Technology, Cebu Institute Of Technology.
What are some of Pierre Angelo Abella's interests?
Pierre Angelo Abella has interest in Soul Of The Market, Tattoo And Piercing Shop, Gandang Gabi Vice Yung Totoo, Inc, Community, Robert Kiyosaki, Cebu Pacific Air, Phone/tablet, Health/beauty, Beauty.
What skills is Pierre Angelo Abella known for?
Pierre Angelo Abella has skills like Workforce Analytics, Ms Excel Pivot Tables, Excel Dashboards, Process Scheduler, Process Improvement, Workforce Management, Workforce Planning, Customer Service, Management, Call Centers, Bpo, Team Management.
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