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Research emerging technologies and the feasibility of system enhancements. Intermediate network troubleshooting, mobile hardware, software and applications. Basic of information security and associated incident handling procedures o Daily troubleshooting of second tier technical issues Resolve technical issues in a timely manner that limits business impact o Perform regular maintenance on Windows Servers o Schedule, test, and deploy operating system patches on a regular basis o Troubleshoot basic network related issues (WLAN and LAN) o Basic knowledge of virtualized server infrastructure o Basic knowledge of PowerShell scripting

- Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide- Coordinates with Client End User on expectations and availability to conduct Managed Client Services- Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations- Identifies potential issues that could adversely impact End User experience and follows through on action steps- Strives to meet all Client SLAs & Customer Satisfaction Goals

• Redesign and implement a more efficient network system resulting in optimal performance of all workstations• Troubleshoot an extremely challenging software problem with a standalone PC • Install hardware and software on standalone personal computers and laptops• Ensure maintenance of end user workstations and peripheral devices • Assist in providing desktop application solutions • Manage testing procedures for newly installed hardware and software applications • Provide backup to the network administrator

Responsible for Managing/Provisioning/Implementing Internet Service and Voice solutions to all business types and sizes throughout the United States Plan, coordinate, and track new and existing customer implementation from the sales process through successful delivery of technology services to the customer Assignment responsibility ranges from 50-80 accounts concurrently Serve as the main point of contact for customers, vendors, IT technicians and carriers during implementation process Coordinate resources, timelines and services specific to individual client implementations including site visits that I participate in, for single or multiple site locations Provision circuits for all orders through several carriers throughout the US Develop and maintain customer relationship through various communication methods during the entire implementation. Conduct assessment of needs and issues that arise during implementation then advise the client on alternate methods of solutions as the project progresses through the various milestones. Rely on strong interdepartmental communication with Network Engineers and Management/Owners of the company to define customer’s unique implementation requirements and needed solutions. Address and facilitate resolution of escalated customer/carrier/vendor related issues in a timely fashion by identifying and assessing the issue and seeking assistance from the appropriate resources. Utilize Project Management best practices to drive and further develop methodology for each assigned project. Clearly communicate expectations and collaborate effectively with customers, vendors and carriers.

• Installed, configured and deployed operation system to the server• Configured and administered network and storage components• Deployed software to workstation and server platforms

• Communicate with faculty, staff and housing students to provide service • Provide tours to prospective student while marketing housing operations• Assist with minor computer issues with an attention to detail

Collaborated with faculty on research planningAnalyzed research and developed research technologyImplemented and tested various operating software