• Responsibly manage incoming calls, addressing client inquiries and scheduling appointments• Assist clients with their questions or concerns regarding services, products, or appointments• Manage the appointment schedule, accommodating client requests and rescheduling as needed• Record and relay messages accurately to the appropriate staff members• Ensure compliance with local regulations by registering pets and their treatments with the appropriate authorities• Maintain inventory of necessary office supplies and place orders as needed• Stock shelves with products and order items when necessary, confirming orders and delivery, following up on outstanding items• Handling petty cash payments• Imputing the vet's schedule every month on the system• Keeping Dubai Municipality file updated for inspection• Requesting repeat prescriptions to be prepared, also any food requests• Arranging deliveries with courier of food/medicines as per client's request.• Offered detailed advice on product and service benefits.• Improved customer retention by 20%, through service and account management• Resolved customer complaints following guidelines and referred complex inquiries to team leaders• Offered prompt solutions to maintain customer satisfaction.• Maintained excellent client satisfaction by providing in-depth support• Recorded and processed customer data accurately• Implemented customer follow up to uphold service standards• Obtained feedback from customers to improve service experience

• Offered excellent client service• Check-in clients upon arrival and weigh dogs for appointments, Register new clients.• Managed bookings to schedule, cancel and re-arranged appointments.• Offered knowledgeable, friendly support to in-office guests.• Increased revenue by upselling and recommending products.• Managed calendars, strategically scheduling appointments to maximise availability• Order office supplies, Receive supplier deliveries, Stock shelves with products• Stayed current on processes and procedures to offer relevant assistance.

• Greet guests upon arrival, facilitate the check-in process, and ensure a smooth departure during check-out• Cater to the needs and preferences of guests by arranging special amenities and room setups for various occasions such as birthdays, anniversaries, and honeymoons• Organize guest room assignments based on guest preferences, ensuring that all requests and requirements are met prior to arrival• Assist with front desk and concierge tasks when the operations are busy or short-staffed, ensuring that guest inquiries and requests are promptly addressed• Offered excellent customer service skills, attention to detail, the ability to multitask effectively, and a strong commitment to providing guests with a memorable and pleasant experience during their stay at the hotel