• Managed, coordinated projects within time and budget priorities.• Analyzed project requirements, developed plans, and implemented strategies.• Collaborated with cross-functional teams to align resources and drive project progress.• Monitored projects, identified risks, and implemented mitigation plans.• Provided updates to stakeholders to facilitate exceptional support.• Created procedural and control documents.• Managed multiple workload priorities.

• Resolved payment escalations and blocks, performed customer outreach, managed invoices.• Responsible for the training for specialists and proposed innovative process improvements.• Received the Golden Goat Award for “awesome peer development” in 2019.• Exceeded average network AHT by 50% on average.

• Drove customers initial setup and offered personalized support.• Led team meetings and huddles, raised tickets to solve system issues.• Received the Awards for Positive Impact in 2017 and trained new specialists.

• Performed objective, behavioral analysis to identify strengths and opportunities.• Created clear reports to summarized and communicated findings.• Facilitated quality calibrations with vendors.• Facilitated conversations with business partners in a open, respectful and collaborative way.

• Facilitated meetings with vendor managers, provided coaching, and tracked trends.• Analyzed data, reported on performances and behaviors, and created training content.• Managed multiple workload priorities, contributing to project management tools.

Custom woodworking, leatherwork, ironwork.

• Provided accurate expectations and found appropriate solutions for customers.• Maintained “no call back” results above 90% for three quarters in 2016.• Contributed to process creation and updates, received the Innovation Award for Q3 in 2017.

• Monitored the creative team, supervised post-production delivery, and managed budgets.• Orchestrated meetings with customers and subcontractors, trained graphic designers.

• Oversaw the company's computer system and software• Supervised post-production• Developed and created designs• Addressed specific clients needs

• Assisted in organizing regional public health campaigns and events.• Supervised post-production delivery and quality, developed and created designs.