Pierre H. Email and Phone Number

• Aligning IT infrastructure with current and future business requirements and goals• Managing IT budgets, forecast, handling cash flow and enforcing cost-effectiveness• Evaluating risk, developing network recovery and backup processes• Assessing and purchasing new and replacement hardware

• Engaged in Project Management including updating project schedules, work flow procedures, change management, and project meetings• Managing network and domain services, security monitoring, file server backup (Veeam) & Exchange email server administration• Team Lead and managing• Work closely with other members of management team to develop security and IT policies & conduct auditing of network systems for various branches• Coordinate with Quality Assurance department to maintain system reliability and uninterrupted availability• Implementation of converting physical servers to virtual servers and maintaining virtual environment (Hyper-V) • Completed upgraded of print management systems across national offices • Implementation and management of MDM (mobile device management) software companywide • Manage and maintain Windows Domain services, including GP, AD, and DNS services

• Work closely with clients to analyze IT system requirements & resources to plan IT projects to meet client needs • Develop IT system specifications after evaluating customer’s nature of work and business volume• Determine changes, recommend quality software, project modifications, software, hardware and networking to troubleshoot clients’ IT issues• Repaired Windows Domain Systems, Network, Printers, and Window Operating Systems

• Supported all IT related aspects for more than 1,500+ employees over 17 different locations connected through VPN• Designed & implemented network systems & infrastructures for various branches, including but not limited to cabling, rack cabinets, patch panels, UPS mounting• Administrated various software including VMware vCenter, Active Directory, and Blackberry MDM• Implemented BYOD (Bring Your own Device) policy to facilitate mobile device management• Performed implementation & configuration of Microsoft Lync 2010• Managed ITIL-based Helpdesk System and EMC VNX 5200 SAN storage• Implemented File Archiving Software for archival data• Maintained Aruba wireless system• Introduced new automated email signature for standardization companywide• Implemented and managed Disaster Recovery backup strategy (Veritas)• Installed Centralized Anti-Virus servers, VOIP Systems based on Linux (Asteriks)

Responsible of ensuring department goals and deadlines are met through managing, leading and mentoring staff through efficient use of recourses.• Plan and administrate all activities relating to the management of the IT department• Established and adjusted work procedures to meet the division’s workload• Responsible for analyzing and troubleshooting work problems and assisting team members in resolving issues