Pierre Jackson Email & Phone Number

Indianapolis, In, Us

Carmel, Indiana, Us

Coordinator the IT functions of the new location with the main site. Duties included the implementation, growth, and completion of a new facility for a new business opportunity. I did hardware speculations and setup for the facility along with doing the physical infrastructure setup. I helped design and oversee the construction process of the facility in both the technology portion and in the physical construction of the facility. As the onsite IT support person, I was responsible for system/user management, desktop support, and telephone (VoIP) support. Planned and completed the technical build out of the new facilityInstrumental in the non technical portion of the new site setupProvided multi-tiered support for the new locationLearned and provided support for technologies such as VoIP, Share Point, and Citrix

Blue Bell, Pennsylvania, Us

Starting as a Desktop Support Specialist troubleshooting various operating systems and software applications. Primary focus was supporting 300+ Users for Eli Lilly’s Regulatory group. I was included as part of the Executive Support Team where we were responsible for the top tier of Eli Lilly’s executives and their administrative staff. I have also been involved with Eli Lilly’s Blackberry/Handheld support teams. Promoted to the Global IT Security Analyst position to work with the Eli Lilly and Company world wide networks. This position required working knowledge of Networking, IBM’s Site Protector, and use of Symantec Antivirus Server console to monitor Eli Lilly’s network world wide.Supported a large user base with minimal supervision with special Federal Regulatory requirements. Provided timely support to validated workstations where extended downtimes could cost Eli Lilly and Company hundreds of thousands of dollars.Took on other responsibilities outside the Desktop Support scope such as Executive Support Representative, Handheld/Blackberry Support, and Security AnalystAble to work with executives, vice presidents, CEOs, and their administrative staff.

Houston, Texas, Us

Formerly known as Vanstar Technical Services, My job functions then included presales tech support for an inside sales team which consisted of providing correct and timely desktop/server configurations and creating software images per the customer specifications. I also work as a Technical Project Lead for a Federal Express account and a new business unit, Vanstar Government System. As The Technical Project lead, I travel to Memphis, TN and Fairfax, VA respectively to work with projects leads, account managers and executives onsite for several months to complete projects. Provided accurate technical support to sales teamsExperienced in technical process document writingLead out of state technical projects for high profile clientsTraveled to other corporate locations to train other techniciansManaged up to 5 people on various projects