www.opsylen.comÀ propos de Opsylen :Chez Opsylen, nous nous spécialisons dans l'intégration de technologies d'intelligence artificielle pour transformer les processus opérationnels et optimiser l'efficacité des entreprises à l'échelle mondiale. Nous offrons des solutions innovantes et personnalisées pour répondre aux besoins spécifiques de nos clients et les aider à surmonter leurs défis opérationnels.Mes responsabilités :Leadership stratégique : Diriger et inspirer une… Show more www.opsylen.comÀ propos de Opsylen :Chez Opsylen, nous nous spécialisons dans l'intégration de technologies d'intelligence artificielle pour transformer les processus opérationnels et optimiser l'efficacité des entreprises à l'échelle mondiale. Nous offrons des solutions innovantes et personnalisées pour répondre aux besoins spécifiques de nos clients et les aider à surmonter leurs défis opérationnels.Mes responsabilités :Leadership stratégique : Diriger et inspirer une équipe pluridisciplinaire pour atteindre les objectifs de l'entreprise.Développement de solutions IA : Concevoir et implémenter des solutions basées sur l'intelligence artificielle pour améliorer les processus opérationnels de nos clients.Optimisation des opérations : Analyser et optimiser les processus opérationnels pour augmenter l'efficacité et réduire les coûts.Gestion de projet : Superviser des projets complexes et assurer leur livraison dans les délais et budgets impartis.Satisfaction client : Renforcer la satisfaction client grâce à des solutions innovantes et un service exceptionnel.Chez Opsylen, nous nous engageons à fournir des solutions de pointe pour aider nos clients à rester compétitifs dans un environnement en constante évolution. Nous croyons en l'innovation, l'excellence opérationnelle et la satisfaction client comme piliers de notre succès. Show less

As an operational leader, I took on the challenge of overseeing the acquisition of our company while concurrently managing data collection on a European scale for Workit. My role expanded into strategically managing operations in Europe, leading and optimizing activities to seamlessly integrate into Wiser's product ecosystem. Concurrently, I played a pivotal role in transferring key skills related to crawling, matching, and workflow organization within the expanded organization.By guiding… Show more As an operational leader, I took on the challenge of overseeing the acquisition of our company while concurrently managing data collection on a European scale for Workit. My role expanded into strategically managing operations in Europe, leading and optimizing activities to seamlessly integrate into Wiser's product ecosystem. Concurrently, I played a pivotal role in transferring key skills related to crawling, matching, and workflow organization within the expanded organization.By guiding Workit teams, I enhanced their performance and aligned their efforts with Wiser's product suite, ensuring effective execution of operational strategy. My contribution also extended to consolidating retention of critical clients, fortifying the company's stability and long-term growth. Show less

As a dedicated data management professional, I have gained significant experience overseeing data collection on the internet, conducted twice daily. I have successfully managed urgent maintenance situations on crawlers, ensuring uninterrupted operational continuity. My commitment to rigor extends to meticulous data reconciliation, where I implemented processes to ensure consistent and reliable data quality. Key Achievements: Operational Efficiency Optimization: Implemented… Show more As a dedicated data management professional, I have gained significant experience overseeing data collection on the internet, conducted twice daily. I have successfully managed urgent maintenance situations on crawlers, ensuring uninterrupted operational continuity. My commitment to rigor extends to meticulous data reconciliation, where I implemented processes to ensure consistent and reliable data quality. Key Achievements: Operational Efficiency Optimization: Implemented processes significantly improving our operational efficiency, reducing costs, and increasing company productivity.Growth Management: Expanded into new markets while maintaining profitable growth, including the establishment of strategic partnerships and the development of new countries. Customer Service Excellence: Strengthened our commitment to clients through customer satisfaction initiatives. Our customer support team has been recognized for excellence, leading to a substantial increase in customer retention rates. Managing Multidisciplinary Teams: Successfully led diverse teams, including developers, data analysts, data scientists, and data entry operators, with a focus on results. Key Skills: Operational Strategy: Expert in developing and executing operational strategies to drive growth and efficiency. Project Management: Proficient in managing complex projects from planning to delivery. Innovation: Advocate for innovation within the company, encouraging the adoption of new technologies and best practices. Customer Service: Committed to customer service excellence, ensuring satisfaction and loyalty. Show less

I had the incredible opportunity to build our company's support service from the ground up, transforming it into a crucial pillar of our success. As the pioneer of this department, I was guided by an unwavering passion to deliver an exceptional customer experience and proactively solve issues.Key Achievements:Establishment of Support Service: I designed and implemented a highly efficient support service, starting with the development of processes, selection of technological… Show more I had the incredible opportunity to build our company's support service from the ground up, transforming it into a crucial pillar of our success. As the pioneer of this department, I was guided by an unwavering passion to deliver an exceptional customer experience and proactively solve issues.Key Achievements:Establishment of Support Service: I designed and implemented a highly efficient support service, starting with the development of processes, selection of technological tools, and recruitment of an exceptional support team.Development of Support Methods and Processes: I created robust support methodologies and processes, ensuring a quick and precise resolution of customer issues around the implementation of ticketing tools such as OTRS and Jira.Recruitment and Training of an Expert Team: I identified, recruited, and trained a talented team of support experts who shared my vision of excellence in customer service.Development of KPIs and Activity Monitoring: I established key performance indicators (KPIs) to assess service quality and closely monitored activities to ensure customer satisfaction.Key Skills:Customer Support Strategy: Creation and implementation of a comprehensive customer support strategy aligned with business goals.Project Management: Proficient in project management to ensure the smooth creation and optimization of the support service.Team Leadership: Ability to lead and motivate a talented team to achieve ambitious customer service goals.Process Development: Expertise in designing effective and scalable support processes.Problem Solving: Ability to quickly and effectively solve customer problems while anticipating their needs. Show less

Designing captivating presentations on annual trends for the prestigious Consumer Electronics conference, bringing together industry leaders and major brands.Creating reports for top management of flagship companies such as Apple, Sony, Samsung, and LG.Conducting studies to address market challenges for clients.Leading cross-functional projects on significant business issues.Expertise in training clients on GFK tools.Influential member of the "Champion Datawarehouse"… Show more Designing captivating presentations on annual trends for the prestigious Consumer Electronics conference, bringing together industry leaders and major brands.Creating reports for top management of flagship companies such as Apple, Sony, Samsung, and LG.Conducting studies to address market challenges for clients.Leading cross-functional projects on significant business issues.Expertise in training clients on GFK tools.Influential member of the "Champion Datawarehouse" team.Responsible for regular production of monthly and weekly data. Show less

GfK R&T was divided into two major sections: retail and brands. I started in the distribution segment, handling reports for major retailers on cultural products (Fnac, Auchan, Carrefour, Casino, France Loisirs...). Later, I shifted to the EGP panel on the brand side as a marketing assistant analyst. This role requires robust market knowledge to validate data from various product panels. Another aspect of this job involves creating monthly reports for distributors and manufacturers, as well as… Show more GfK R&T was divided into two major sections: retail and brands. I started in the distribution segment, handling reports for major retailers on cultural products (Fnac, Auchan, Carrefour, Casino, France Loisirs...). Later, I shifted to the EGP panel on the brand side as a marketing assistant analyst. This role requires robust market knowledge to validate data from various product panels. Another aspect of this job involves creating monthly reports for distributors and manufacturers, as well as conducting analyses for client presentations. Show less