Pierre Menard Email & Phone Number

Cork, Ireland

- Analysis and production of Data Protection Policies and Privacy Notices- Assisting in the delivery of data protection advisory engagements- Providing guidance over the GDPR to new & existing clients

Cork, Ireland

- Customer support over phone, chat and email for the global French & English markets- Creating and/or updating all procedures used for the iTunes Store support- Main point of contact for Tier 1 Advisors for French market- Mentoring newcomers

Nantes Area, France

Main Job Tasks and Responsibilities- Being the face and voice of the company in front of the customers- Advising on the different mobile and home broadband solutions- Managing the store merchandising- Managing the store stock (inventory, resupply)- Managing the first issues and being able to redirect the customer into the right direction- Training new colleagues into the organisation

Cork, Ireland

Key Competencies- Stress tolerance- High communication skills (oral & written)- Strong Technical Background- Quick learner, adaptable and ability to multi-task on a daily basis.- Planning and organizingMain Job Tasks and Responsibilities- Be an escalation point within the organization- Investigate & analyse problematic issues and see through to resolution- Assist in the development of the Team through carrying out Evaluations- Assist with coaching and delivery of roundtables- Provide support for Training or Transition Classes- Be an important link between Helpdesk and the Tier 2 Team- Be proactive in providing feedback on procedures & support tools

Cork, Ireland

Main Job Tasks and Responsibilities- Customer support for complex issues- Dealing with global French & English markets (France, Belgium, Switzerland, Luxembourg, Canada, USA, United Kingdom...)- In charge of VIP and Enterprise accounts, case received directly from the Apple’s CEO- Main point of contact for Tier 1 Advisors for French market- Creating and/or updating all procedures used for the iTunes Store supportiTunes Store Fraud Specialist – International- World Wide Global Fraud specialist- Identifying & tracking new frauds patterns- Meeting fraud reduction target with a direct impact on revenueiTunes U / Volume Purchase Program Support for K-12, Universities and Colleges - French Market- WW Global unique iTunes U/VPP French Specialist- Dealing with Universities & College for content publishing- Dealing with copyright infringement issues- Focus on customer satisfaction and production

Angers Area, France

Key Competencies- Oral and written communication skills- Learning skills- Customer service orientation- Problem analysis & problem-solving - Adaptability- Planning and organizing- Attention to detailMain Job Tasks and Responsibilities- Respond to requests for technical assistance in person, via phone, electronically- Diagnose and resolve technical hardware and software issues- Research questions using available information resources- Advise user on appropriate action- Administer help desk software- Redirect problems to appropriate resource- Identify and escalate situations requiring urgent attention- Track and route problems, requests and document resolutions

Nantes Area, France

Main Job Tasks and Responsibilities- Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.- Analyze user needs and recommend appropriate hardware.- Assemble and modify existing pieces of equipment to meet special needs.- Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, analyzing and recording test data.- Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.- Update knowledge and skills to keep up with rapid advancements in computer technology.- After-sale service on malfunctioning hardware

Orlando, Florida Area

Main Job Tasks and Responsibilities- Monitoring Guest flow and providing a safe Guest experience- Working at one or more of the rides or theater shows- Operating sophisticated ride systems- High Guest interaction- Memorizing and delivering lengthy narrations on a microphone to large audience- Assisting with audience control