Pierre Methe Email & Phone Number

Toronto, Canada Area

Director, Customer Service and Client Relation's responsible for the client relations management team, customer service and the project roll out teams delivering services such as “SameDay” deliveries, “White Glove” deliveries and installation, Break/Fix Field Repair Services, Warehousing and Fulfillment to our clients within the Transportation and.

Montreal, Canada Area

• Director of FlightHub’s Customer Service department with key responsibility of managing the day to day operation of their outsourced customer service teams and our internal customer service teams in Montreal..
• Launch leading-edge customer care tools, IVR systems and workforce management processes
• Restructured performance and incentive framework to better align with the company’s strategic growth objectives

Toronto, Canada Area

• Head of Freedom Mobile’s Customer Care department with 600 employees across four locations delivering efficient, data driven business growth by adopting best in class customer service.
• Developed and maintained company-wide customer service standards and procedures to ensure regulatory compliance, service delivery accuracy, efficient business growth and very high customer satisfaction levels
• Redesigned the customer care organizational strategy and drove call centre costs reductions strategy through negotiation, governance and contract management activities for outsourced business processes with offshore.
• Pioneered the development of customer experience programs and leading edge customer care tools

Toronto, Canada Area

• Head of Globalive Communication’s Customer Care and Operations team with 200 employees across three sites.
• Managed ongoing customer and vendor relationships to ensure customer satisfaction across all business brands.
• Provided resource guidance for technical and operational concerns. Solved customer problems with speed and accuracy while looking for ways to eliminate similar future problems.
• Redesigned the customer care organization strategy and drove operational cost reduction strategies through negotiation, governance and contract management activities for outsourced business processes with vendors.

Business Administration

Education record