Senior Emea Sales Team Manager
County Dublin, Ireland
- Hire, coach and manage the French inside sales team to ensure operational excellence- Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.- Conducts one to one’s with team members to assess performance against objectives.- Carries out call evaluations on a weekly basis to ensure teamwork consistency and adherence to all regulatory requirements and best practice in customer engagement.- Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.- Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.- Creates a learning environment to ensure that the transfer of knowledge and insight occurs.- Acts as a point of referral for complex, escalated queries and problem solving situation- Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)