Helped develop A strategic company-wide knowledge transfer plan, increasing cross-departmental information sharing.Conducted problem-solving conversations and supported any issues or enhancement needs.Worked with operations to identify and close critical knowledge gaps, introducing a taxonomy wide learning program that reduced onboarding time.Championed a knowledge management culture, leading to enhanced employee engagement.Managed multiple complex projects, priorities, and expectations through cross-functional collaboration.Implemented governance policies for the KB, ensuring a consistent approach that improved content accuracy and reduced misinformation cases.Oversaw the creation and management of over 200+ SOPs, helping improving operational efficiency across the company.